Ryan Bacchus Email & Phone Number

• Tackled troubleshooting and problem resolution to support end-user technical issues.• Monitored IT use to maintain compliance with established processes, policies and guidelines.• Maintained accurate inventory of owned and new equipment to support availability of replacement parts when needed.• Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.• Installed and supported desktop software titles and add-ons.• Adhered to internal IT policies on user credentialing to support access management of digital assets.• Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.

Determined shipping methods, routes or rates for materials to be shipped.Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.Offered support and advice to newer personnel to improve performance.Communicated postal laws and regulations to customers needing guidance.Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.

• Helped customers find specific products, answered questions and offered product advice.• Accepted cash and credit card payments, issued receipts and provided change.• Trained new team members in cash register operation, stock procedures and customer services.• Learned roles of other departments to provide coverage and keep store operational.• Answered product questions with up-to-date knowledge of sales and store promotions.• Delivered high level of customer service to patrons using active listening and engagement skills.• Answered customer questions and provided store information.• Used suggestive selling techniques to promote add-on sales.