• Writing, publishing and maintaining high-quality documentation and online content • Conducting audience analysis and delivering content according to the audience’s needs. • Working closely with engineers to create PRDs, design specs, deployment/installation guides and product briefings• Coordinating layout and design of documents• Interpreting engineering and maintenance drawings and operational procedures to understand and blend large quantities of computer related information• Researching highly technical subject matter, organizing information from multiple sources and expressing technical information in written form• Editing, clarifying and proofreading documents written by novice writers and coaching them on ways to improve their writing skills

• Developing requirements, outlines, budgets and schedules for information technology projects • Accomplishing financial objectives by forecasting requirements and scheduling expenditures• Recommending information technology strategies, policies and procedures by evaluating organization outcomes and identifying problems • Enforcing organization standards • Developing business plans, models and timelines• Managing communications and working relationships between IT and other departments within the organization as well as multiple outside IT service providers • Participating in hardware and software evaluations and maintain vendor contracts. • Managing IT staff and equipment including, highly scalable web data center

• Writing and editing articles• Proofreading and fact-checking articles• Interviewing contributors• Researching images• commissioning articles• Liaising with authors, marketing staff, designers and printers• Calculating expenditure• Planning and organizing projects• Researching and commissioning features and new titles• Writing department news and feature articles for various magazines and websites• Conducting interviews and research topic ideas• Digital photography & archiving photos• Data entry