Ryan Baldwin Email & Phone Number

Richmond, Va, Us

Fairfax, Virginia, Us

Richmond, Virginia, Us

-Leverage customer feedback and direct survey data alongside metadata to better understand evolving consumer needs and preferences. Prioritizing focus segments to drive business and brand performance in alignment with corporate strategic goals-Provide strategic guidance across interdepartmental projects, including consideration of the brand and customer experience in addition to financial performance.-Work closely with Marketing, Product and Operations leadership to test initiatives, set goals, and prioritize for brand and customer experience evolution and execution -Track progress against goals and lead analytical evaluation of impact from various change efforts, guiding the design and evolution of initiatives as appropriate-Act as the "voice of the consumer" across corporate teams to advocate for the continuous improvement of the customer experience.-Translate analysis into useful takeaways for cross-functional stakeholders through in-person presentations as well as ongoing BI dashboards to monitoring performance-Perform in-person interviews with customers and associates to better understand the impact initiatives have in the retail environment

Richmond, Virginia, Us

Lead reporting efforts for Envera Health by triaging requests, defining requirements, design and development of reporting solutions for both internal and external shareholders. Work with the product team towards continuous product innovation across Envera's suite of programs.Define end-user workflow requirements to define reporting needs to develop specific engineering needs for accurate and timely development of reports. Work with business development and account managers on client deliverables to support both ongoing client relations as well as company wide sales efforts. Participate in integrated testing across program and platform to ensure reporting meets the business needs of the end-users.

Washington, Dc, Us

Manage ongoing tracking and reporting for multi-channel direct marketing initiatives, and develop business intelligence to improve not only program results but also the implications of those results on college recruitment efforts.Identify key metrics to be used in development and evaluation of marketing initiatives. Analyze program effectiveness, interpret and clearly communicate results to applicable client contacts and various departments within the company.Perform ongoing ad hoc analyses and create case studies in support of specific client direction and prospect initiatives that result in a better understanding of student behavior and which support student recruitment decision making.Provide consultation, expertise, and assistance to client contact staff with marketing strategies, opportunities, and data analysis methods.Support development of testing ideas and concepts, and implement testing of certain aspects of programs to ensure that future programs have the best opportunity for success.Improve quality of reporting and data, by working with user community to identify reporting needs, define report specifications, and develop reports to meet user needs.Interface closely with information systems staff to understand structure of current client database, to stay current on data enhancements and improvements, and to understand how to optimize data extraction process.Manage both internal data analysis and external market intelligence, provide interpretation of findings, and help implement strategies to meet client objectives.Lead effort to demonstrate effectiveness of fundamental direct marketing techniques through disciplined program design, testing, and ongoing program evaluation and return on investment.

Richmond, Virginia, Us

Basking Ridge, Nj, Us

Philadelphia, Pa, Us

Richfield, Minnesota, Us

Mba, Global Business

Ba, International Relations/ International Studies