Ryan Barclay Email & Phone Number

North Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Following the acquisition of AfterSell by Rokt Inc., I have continued to support eCommerce merchants using our Shopify apps while expanding my role to work closely with the engineering team. My key responsibilities include:- Continuing to lead technical support efforts, resolving merchant issues, and managing custom requests.- Maintaining a high level of customer satisfaction through direct engagement and proactive problem-solving.- Contributing to the stability and performance… Show more Following the acquisition of AfterSell by Rokt Inc., I have continued to support eCommerce merchants using our Shopify apps while expanding my role to work closely with the engineering team. My key responsibilities include:- Continuing to lead technical support efforts, resolving merchant issues, and managing custom requests.- Maintaining a high level of customer satisfaction through direct engagement and proactive problem-solving.- Contributing to the stability and performance of our apps by identifying and implementing necessary patches and updates.- Supporting the growth of the support team by assisting in training new member and existing members.This role allows me to leverage my experience while contributing to the successful integration of Rokt's network offers within the AfterSell ecosystem, driving value for both the company and our customers. Show less

Vancouver, British Columbia, Canada

As a Customer Support Engineer at AfterSell, I played a key role in driving customer success and technical support for eCommerce merchants using our Shopify apps. Reporting directly to the Customer Success Manager and Co-founder/CTO, I was deeply involved in:- Leading technical support efforts, closely collaborating with the CTO and Support team to resolve merchant issues effectively.- Investigating and addressing technical issues faced by customers, including custom requests… Show more As a Customer Support Engineer at AfterSell, I played a key role in driving customer success and technical support for eCommerce merchants using our Shopify apps. Reporting directly to the Customer Success Manager and Co-founder/CTO, I was deeply involved in:- Leading technical support efforts, closely collaborating with the CTO and Support team to resolve merchant issues effectively.- Investigating and addressing technical issues faced by customers, including custom requests, ensuring a seamless experience on the Shopify platform.- Engaging directly with store owners to understand their needs and optimize their conversion rates.- Contributing to a significant reduction in customer churn by double digits through the development of scalable solutions.- Creating and implementing patches to resolve recurring merchant issues, improving the stability and performance of our apps.- Assisting in the recruitment and onboarding of new Support Engineers, shaping the future of the support team.- Navigating the company through its acquisition, maintaining high levels of customer service and support during the transition.Technologies I worked with include JavaScript/TypeScript, React JS, Node JS, GraphQL, MongoDB, and the Shopify Development Platform. My time at AfterSell was marked by a commitment to improving customer outcomes, reducing churn, and contributing to the overall growth and success of the company. Show less

Vancouver, British Columbia, Canada

Key Contributions:- Spearheaded the development of a next-generation UI module, enhancing user experience and system functionality.- Implemented AWS CodeBuild parallelization, resulting in a remarkable 500% improvement in build time efficiency.- Automated engineering metric reporting, streamlining data collection and analysis for informed decision-making.- Leveraged React, MUI (Material-UI), and modern TypeScript to build responsive and visually appealing user interfaces.-… Show more Key Contributions:- Spearheaded the development of a next-generation UI module, enhancing user experience and system functionality.- Implemented AWS CodeBuild parallelization, resulting in a remarkable 500% improvement in build time efficiency.- Automated engineering metric reporting, streamlining data collection and analysis for informed decision-making.- Leveraged React, MUI (Material-UI), and modern TypeScript to build responsive and visually appealing user interfaces.- Conducted thorough unit testing using Jest to ensure code quality and functionality.- Exposed to Cypress, validating seamless interactions between components and systems.- Utilized AWS services for application deployment, storage, and scaling.- Integrated GraphQL for efficient and optimized data fetching.- Collaborated with the team to develop and showcase UI components in Storybook.- Leveraged AG-Grid for efficient data visualization and manipulation.- Managed version control using Git and Bitbucket, ensuring effective collaboration and code management.- Engaged in Agile methodologies, contributing to iterative and adaptable development cycles.- Utilized Jira for task tracking, project management, and team coordination.During my role as an Engineering Intern at Quadient Accounts Payable Automation by Beanworks, I made significant contributions to enhancing the user interface, optimizing build processes, and automating engineering metric reporting. By leveraging a diverse range of technologies and tools, I played a key role in improving efficiency, functionality, and data-driven decision-making. Show less

Vancouver, British Columbia, Canada

Key Accomplishments:- Collaborated with VP of Product to redesign mobile app, leveraging data insights for improved user experience.- Used Figma for UI prototyping, partnering with designers to enhance interfaces and usability.- Created precise Jira tickets, ensuring effective communication with engineering teams.- Supported Agile practices, contributing to iterative development and fostering collaboration.- Assisted migration to Pendo for enhanced user analytics and… Show more Key Accomplishments:- Collaborated with VP of Product to redesign mobile app, leveraging data insights for improved user experience.- Used Figma for UI prototyping, partnering with designers to enhance interfaces and usability.- Created precise Jira tickets, ensuring effective communication with engineering teams.- Supported Agile practices, contributing to iterative development and fostering collaboration.- Assisted migration to Pendo for enhanced user analytics and informed decisions.- Developed strategic roadmaps for MVP transition, aligning with business goals.- Partnered with UX/UI Designers to craft exceptional interfaces, meeting user needs and trends.- Enhanced design skills for intuitive and pleasing UI/UX.- Collaborated on user stories with Product Managers for goal alignment.- Stayed updated on AP Automation trends, guiding proactive development.- Gained coding skills, expanding versatility within the team.Responsibilities:- Supported UX/UI Designers, improving user interfaces and experiences.- Enhanced design skills, improving user interactions.- Defined user stories with Product Managers, ensuring clear project goals.- Facilitated team communication, aiding project execution.- Contributed to requirements specification, ensuring clarity and accuracy.- Stayed informed on AP Automation trends, guiding proactive development.- Developed coding abilities, enriching team capabilities.My internship at Quadient Accounts Payable Automation by Beanworks provided invaluable insights into product development and user experience enhancement. Collaborating with professionals and contributing to significant projects, I honed my skills and made meaningful contributions to product advancement. Show less

Vancouver, British Columbia, Canada

Key Accomplishments:- Orchestrated the automation of a Salesforce CRM system, reducing manual efforts and boosting overall productivity for a major client.- Developed Python scripts with Regex for data manipulation, enhancing data processing accuracy and speed.- Implemented email scraping techniques for real-time CRM updates, ensuring data integrity and efficient information extraction.- Utilized Robocorp library to design and deploy efficient automated workflows, optimizing… Show more Key Accomplishments:- Orchestrated the automation of a Salesforce CRM system, reducing manual efforts and boosting overall productivity for a major client.- Developed Python scripts with Regex for data manipulation, enhancing data processing accuracy and speed.- Implemented email scraping techniques for real-time CRM updates, ensuring data integrity and efficient information extraction.- Utilized Robocorp library to design and deploy efficient automated workflows, optimizing operational processes.Responsibilities:- Collaborated with the CEO and clients to define project requirements and objectives for rapid deployment.- Leveraged Python, Regex, and email scraping to create automation scripts, delivering seamless integration between systems.During my tenure at Quandri, I contributed to impactful RPA solutions in the insurance sector, combining technical prowess with a deep understanding of operational dynamics. My work drove enhanced efficiency and client satisfaction, positioning me as a reliable resource in the field of Robotic Process Automation. Show less