Ryan Baumgarten Email & Phone Number

Colorado Springs, Co, Us

Colorado Springs, Colorado, United States

Provide first level support for all PCs, Printers, Thin Clients, Point of Sale Terminals and all applications to all employees and guests within the Broadmoor Resort. Provide first level support for all PCs, Printers, Thin Clients, Point of Sale Terminals and all applications. Performs required installs, configurations, and maintenance of applications on PCs. Provide user support for all computer systems used. Daily help desk operations including but not limited to, telephone support, diagnosing problems and completing regularly scheduled activities. Monitor Help Desk email account and direct workflow accordingly. Document all problems or program malfunctions in Help Desk system and notify Help Desk personnel. Install new equipment, replace existing equipment and move equipment when necessary. Assigning ports to certain VLANS for internal/external use through Solarwinds. Setting and imaging Desktops/Laptops through ElevenOS. Remoting into users' computers through ManageEngine Central to troubleshoot issues. Preparing and deploying hardlines for events that happen throughout the property. Ability to explain technical concepts to non-technical users in a clear and concise manner.

Colorado Springs, Colorado, United States

Responsible for providing excellent customer service while installing/troubleshooting software in production SasS and on-prem environments, hardware enhancements, upgrades and scheduled maintenance while documenting processes and issues accurately.• Install, configure and support software in a SaaS or on an prem environment.• Whitelisting IP addresses on Cloud based servers through AWS.• Adding users to DUO Multi Factor Authentication server.• Adding/deleting users from Active Directory, including resetting passwords and setting permissions.• Clearing log files from servers when a certain data capacity is reached.• 1099 NEC IRS form updates Dec/Jan 2021/2022.• TSPlus User License Count Audit• AWS Whitelist Audit and Security Group Consolidation• SedonaAsp SSL Certificate update + TSPlus cert.jks update.• Salesforce Hosted AWS App Server URL Project.• Documented all activities and customer contact into Salesforce.

Colorado Springs, Colorado, United States

Performs troubleshooting for technical issues for inbound calling customers using various tools to help resolve issues while creating service tickets for each inbound call and providing excellent customer service.• Troubleshoots customers’ technical problems with internet services including, but not limited to modems/routing, internet connections, wireless service, and setting up email accounts• Diagnoses customers’ technical problems with telephone services• Provides accurate, prompt, and consistent resolution to technical problems by following Standard Operating Procedures• Creates and notates service tickets for each call• Assists residential email/internet customers via remote-desktop software

Associate Of Science - As, Computer Systems Networking And Telecommunications

Associate Of Science - As, Cyber/Computer Forensics And Counterterrorism