• Own and lead new customer onboardings for assigned accounts: including but not limited to kickoff, requirement intake/process design, build, training, and successful rollout/change management• Build and maintain strong relationships with customers and become a trusted advisor throughout the implementation process• Serve as a dedicated project manager for all assigned implementations; keeping both the internal and external project teams up to date on what’s been completed and what has yet to be done• Work alongside the customer to deliver the appropriate implementation experience based on each customer’s pain points:• Configure highly customized/complex use cases based on customer requirements/work with the Engineering team to ensure any configurations (not available in the UI) are in line with the customer’s expectations• Provide subject matter expertise and consult on best practices to help customers design & build their forecast configuration as effectively as possible

Responsible for providing consultative direction and hands-on guidance for Helpshift implementations for mid-market and enterprise customers. Provide product expertise, leading Helpshift customers through guided implementations that satisfy their customer support needs, while also educating customers on how to best utilize the Helpshift platform moving forward.• Lead customers through Helpshift’s onboarding process end-to-end, from discovery through go-live. • Work side-by-side with customers to design, build, and deploy enterprise software. • Establish partnerships and strategic relationships• Analyze and audit existing Helpshift implementations for the purpose of making improvements• Subject matter expert at using Helpshift’s administrative tools which include a suite of AI products, bots, and other mission-critical support functions • Work collaboratively with Customer Success Managers, other Services teams, and Sales to ensure customers’ overall success with the product • Continually optimize the overall onboarding process with improvements to documentation, training, and other customer-facing content

• Manage all sales operations• Implement and administer all sales and marketing platforms• Fundraising support lead, providing research and coordination of all Series Seed and Series A executables

• Manage and administer iPaaS system• Assist customers in bringing live data into the RESULTS.com platform • Oversee administration of key critical customer facing systems (Salesforce, LearnDot, Google Apps Intercom, Appcues, etc.)• Responsible for technical set up of new employees• Managing day-to-day operational needs of the US team• Manage vendor relations for critical systems• Formulate/revise policies and promote their implementation• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements• Evaluate overall performance by gathering, analyzing and interpreting data and metrics• Ensure that the company runs with legality and conformity to established regulations

Responsible for configuring and set up RESULTS.com software dashboard to ensure customers are able to achieve mutually agreed objectives - and provide ongoing training to ensure their continued success with the platform

RESULTS.com provides a cloud-based dashboard that empowers all employees, at every level of a company, to make meaningful contributions to their organizations success -- and know it. We set out to help managers and owners create a corporate culture that wins everyone's buy-in through radical transparency and objective measures of merit. Not only does the dashboard help get the best out of every employee, it also provides remarkable, real-time insights that help managers keep the company ahead of the competition. RESULTS.com germinated after fifteen years of research and consulting to high-performing clients around the world produced some consistent findings. As businesses were able to adopt 4 key best practices, their productivity dramatically increased. Our technology has advanced to the point now that it can not only establish these best practices but also help them produce the most aggressive returns. If you want to get a sense of the 4 key best practices, check out our free KPI Success Kit!

Reporting directly to the VP of Strategic Business, contracted to facilitate the onboarding and development of Actian partners. Coved the Americas and APACResponsibilities: o Support the onboarding and enablement of reseller, referral and technology partners, getting partner sales teams familiarized with product portfolio and engineering teams trained on POC engagement.o Understand the organizational structure of partners to maximize reach, tailoring each onboarding to the individual partner to meet their specific needs and objectives.o Qualify prospective partners, create mutually agreed upon business plans, and track progress of deliverableso Meet weekly with partners to ensure success of efforts. Acted as a single point of contact for partners, connecting them with the right engineering teams to meet the needs of their clientso Managed Actian’s partner portalo Drive sales through channel partners and increase Actian’s overall sales pipeline

Reporting directly to the VP of Sales and Field Operations, responsible for managing all aspects of the inside sales department and lead generation process. Major duties include: providing management communications to the Sales department, training and coaching Account Development Representatives, monitoring and reporting on sales metrics, and managing the sales administration process. Responsibilities:o Handle the order creation in SalesForce.como Send out order confirmation and Customer License Agreements (CLA’s) to prospectso Supervise and manage Actian’s Telemarketing and Telesales endeavors--o Build a solid inside sales/lead generation team that exceeds sales goalso Ensure that sales pipeline remains full with qualified leads and prospectso Monitor employee productivity and motivate team to reach daily goalso Provide coaching for existing Account Development Representatives and training for new employeeso Conduct employee interviews, orientations, and hire/fire staffo Manage performance and salary reviews, and develop employee development planso Serve as a point of contact and interface for all client and prospect communicationo Attend all weekly cadence calls with Fortune 1000 clients

Building a strong foundation that supports the delivery of exceptional results to our clients.