Responsible for leading, developing, and motivating team to provide the best possible customer experience that creates rapport and brand connection. Partnering with the SM, I assist in the profitability of the store through achieving financial and operational goals, weekly reporting, LP, and training of staff.● KPI Accountability (MOD) - as "Selling Manager” I analyze business traffic and metrics, communicate daily goals, ensure client engagement.● Visuals - implementation of VM directives aligned with company standards, monitoring product sell through to best affect business.● Training and Development - through pre-shift communication, TBs (performance coaching), and training exercises (in-store and virtual)Key Skills - Driving Sales, Client Service Management, Strategic Visual Planning, Time Management

Responsible for overseeing the training/development of all team members, and ensuring the profitability of the store through an exceptional client experience, operational productivity, and visual standards:● Training and Development - through pre-shift communication, TBs (performance coaching), and training exercises (in-store and virtual)● KPI Accountability (MOD) - analyzing business metrics and leading team to achieve store goals through the personal client experience, product knowledge, & coaching.● Overseeing product operations - processing incoming/outgoing shipments (DC, S2S transfers, & SFS orders), BOH organization, and prepping new merchandise and replenishment.● Clientele Relations - planning and providing accommodations for clients with specific fashion interests, needs, or requests, and introducing new clients to the brand.

Oversaw all daily store operations and training/development; Responsible for the profitability of the store business in the absence of the Store Manager:● Training/Development - provided through daily pre-shift communication, store best practices, KPIs/performance coaching, business metrics, and product knowledge.● Recruitment - via networking and social media platforms.● Scheduling - planning of store payroll and financial budget to effectively maximize business.● Social Media Manager - operated the store's social media account. Responsible for building an online presence by creating posts and social media engagement to grow following.● BOH Operations/Organization - delegating processing tasks, ensuring backstock is easily accessible and ready for replenishment.● Shrink, taking semi-annual physical inventory.● Keeping the Merchandise Supervisor informed of out-of-stock, slow sellers and problem merchandise.● Clientele Services - planning and providing accommodations for clients with specific fashion interests, needs, or requests.

Contributed to store profitability by ensuring KPIs were met or exceeded. My SLRs included: BOH Operations, Merchandising, and Training.I was responsible for coordinating daily tasks around my team to provide the best balance of service, product knowledge, and operations, resulting in a leading and personable shopping experience.● Training/Staff Development - provided through daily pre-shift communication, module training classes, bi-annual reviews, and one-on-one touch base feedback.● Ensuring team is knowledgeable and comfortable with Omni channel resources, and equipped for use to maximize business.● Created and communicated store systems and action plans to improve productivity, and exceed regional expectations regarding conversion, operations, and data capture.● Community Outreach - Built nationwide relationships to promote brand and drive traffic. Also, contacting schools, gyms, hospitals, LVMPD, LVFD, and other community members to conduct store events based around the brand and particular community interests.● Through direction of the Store Manager, ensures successful implementation of programs, policies, routine and seasonal initiatives, and specific store needs.● Assists the Store Manager in ensuring there are effective succession, recruiting, hiring and training plans, resulting in lower store turnover. Develop staff by evaluating and providing performance feedback (performance and potential), seizing all coaching and training opportunities and fostering a team environment to meet store and company objectives.● Promotes a high performance culture by setting clear expectations, holding employees accountable, and setting goals that focus the team on key drivers that impact success.● Takes clear accountability for training and execution of in-store in all areas, including business operations, client service, and visuals.● Assume responsibility for accuracy of all cash management and ensure that shrink control within store is minimized.

Performing store functions in absence of Store Manager. My primary SLR was focused on training/development for talent retention, and ensuring efficiency in store behaviors such as selling strategies and building customer loyalty.● Assures achievement of financial objectives including sales and expense management (payroll, shrink).● Coordinates daily activities to best support business traffic and motivates team to assure success in achieving sales goals and upholding KPI standards.● Implements and executes company plans by: consistently communicating financial objectives and current trends to entire store team to create an awareness of and focus on meeting expected results, driving self and others to deliver effective customer interaction, embracing and promoting company initiatives, contests, and strategies.● Creates an in-store experience that exceeds the customer’s expectations by: “Moving the Needle” on sales floor as the MOD. Assuring customers are greeted and provided the level of service desired, executing and maintaining visual standards consistent with company guidelines, merchandising product flow in a compelling way, executing timely promotional changes and set-ups consistent with company guidelines, communicating and acting upon maintenance and repair needs.● Assures successful development, promotion, and retention of talent by consistent training, either scheduled or “On the spot” methods, and addressing performance discrepancies in a timely manner when acting as MOD.● Overseeing daily shipment/receiving process, handling transfers, damages/RTVs & inventory adjustments● Overnight floor sets

Performed and executed store functions in absence of Store Manager, and in collaboration with Assistant Store Manager. Implemented store plans and delegated tasks to achieve store productivity-daily KPIs, product knowledge and visual merchandising, talent development, and customer engagement. In addition, I lead our BOH freight team primarily focusing on Receiving/Shipping procedures.● Coordinates daily activities to best support business, supervises team to ensure completion daily tasks, and motivates team toward achieving sales goals and upholding KPI standards.● “BOH” receiving/shipping, monitoring freight productivity and developing BOH talent, handling transfers In/Out, processing damages/RTVs, ensuring transparency and accuracy with inventory adjustments, creating effective flow of merch from BOH-FOH to best capitalize on sales and GMROI.● “FOH” conducting pre-shift rallies to discuss daily KPIs (UPT, ADT, Conversion) with sales team, delegating markdowns and visual merchandising tasks to set for new promotions, MD audits, preparing for complete coverage of sales floor to ensure no missed secret shop opportunities.● Business Acumen: Weekly reporting summarizing sales and current marketplace trends. Understanding the reasons behind sales increase/decrease, and collectively discussing ways to better satisfy clients.