Dynamic, people-focused, and results-oriented: I am a seasoned Service Delivery Manager with a rich background in operational excellence and team leadership. With over a decade of experience spanning the security industry to high-tech service delivery at Astreya, my career is a testament to my passion for driving operational success, fostering team growth, and delivering unparalleled client satisfaction.Starting in the security sector, I mastered the art of crisis management, strategic planning, and team leadership, overseeing projects that ensured the safety and security of people and assets. My transition to Astreya was driven by my desire to leverage technology to solve complex operational challenges. Here, managing $21 million in contracts, leading a diverse team of 34 professionals, and engaging with 10 key stakeholders at Google, I've not only contributed to our clients' success but also to the evolution of service delivery models in the tech world.As an ESFP, my approach is hands-on and people-centric. I thrive on interaction, embrace change, and bring a sense of enthusiasm and adaptability to every project. My leadership style is characterized by empathy, open communication, and a commitment to personal and professional growth, both for myself and those I lead.I believe in the power of positive influence and the value of understanding individual strengths to foster a collaborative and innovative work environment. Looking ahead, I am excited to explore new opportunities to drive operational excellence, inspire teams, and create lasting impacts in the tech industry and beyond.