turn IT on provides a comprehensive range of hands-on ICT and computing support to schools around London and southern England. Within this role my duties were to; • Complete schedules consultancy visits for schools • Support schools with technical issues relating to the IT infrastructure and applications within the school • Help staff overcome IT issues that are becoming a hindrance to their daily tasks • Communicate effectively with all staff at various levels regarding the state of IT in the school and the issues they are facing • Attending and partaking in installations of equipment, ranging from server upgrades to iPad management systems

Verifone is a global corporation that provide technology for cashless payment systems for a variety of merchants. On the helpdesk, my duties were; • Diagnose hardware and software faults on the card payment terminals over the telephone • Ensuring serial numbers, terminal IDs and other vital merchant information is up to date on Verifone’s system • Assist merchants with initial installation or training related queries• Demonstrating good over the phone customer service practices and procedures • Flagging any on-going or regular terminal issues and report to Second Line team using correct escalation procedures

I was the on-site IT Technician for a primary school based in High Wycombe, within this role my duties included;• Identifying and resolving software and hardware issues on equipment around the school including laptops, projectors, cameras, iPads, iMacs and printers • Preventative maintenance on all the above named equipment • Managing the network using Windows Server 2008 • Photographing and filming events held by the school • Using G.I.M.P. software for photo manipulation for the seasonal postcards • Learning support for children during Computing lessons

• Filling shelves and making sure stock is correctly rotated • Recording waste for company records to determine whether they were at a loss • Helping customer on their retail needs when they requested help • Training new members of staff on how to use the PDA system

The apprenticeship was built around 60% classroom work and 40% hands on experience with the hardware and software itself. My duties consisted of; • Installing and configuring software notably the different versions of Microsoft Windows • Repairing and upgrading hardware • Setting up TCP/IP networks and Firewall configuration • Microsoft Office 2003 and 2010 and setting up Microsoft Exchange Outlook Client • Gaining experience in data handling and performing computer maintenance • Independently delivering presentations and also as part of a team • Developing skills to maintain good office etiquette