Ryan Bernard Email & Phone Number

High Wycombe, GB

Buckinghamshire

• turn IT on provides a comprehensive range of hands-on ICT and computing support to schools around London and southern England. Within this role my duties were to;
• Complete schedules consultancy visits for schools
• Support schools with technical issues relating to the IT infrastructure and applications within the school
• Help staff overcome IT issues that are becoming a hindrance to their daily tasks
• Communicate effectively with all staff at various levels regarding the state of IT in the school and the issues they are facing
• Attending and partaking in installations of equipment, ranging from server upgrades to iPad management systems

Uxbridge, Greater London, United Kingdom

• Verifone is a global corporation that provide technology for cashless payment systems for a variety of merchants. On the helpdesk, my duties were;
• Diagnose hardware and software faults on the card payment terminals over the telephone
• Ensuring serial numbers, terminal IDs and other vital merchant information is up to date on Verifone’s system
• Assist merchants with initial installation or training related queries
• Demonstrating good over the phone customer service practices and procedures
• Flagging any on-going or regular terminal issues and report to Second Line team using correct escalation procedures

High Wycombe, Buckinghamshire, United Kingdom

• I was the on-site IT Technician for a primary school based in High Wycombe, within this role my duties included;
• Identifying and resolving software and hardware issues on equipment around the school including laptops, projectors, cameras, iPads, iMacs and printers
• Preventative maintenance on all the above named equipment
• Managing the network using Windows Server 2008
• Photographing and filming events held by the school
• Using G.I.M.P. software for photo manipulation for the seasonal postcards

High Wycombe, Buckinghamshire, United Kingdom

• Filling shelves and making sure stock is correctly rotated
• Recording waste for company records to determine whether they were at a loss
• Helping customer on their retail needs when they requested help
• Training new members of staff on how to use the PDA system

High Wycombe, Buckinghamshire, United Kingdom

• The apprenticeship was built around 60% classroom work and 40% hands on experience with the hardware and software itself. My duties consisted of;
• Installing and configuring software notably the different versions of Microsoft Windows
• Repairing and upgrading hardware
• Setting up TCP/IP networks and Firewall configuration
• Microsoft Office 2003 and 2010 and setting up Microsoft Exchange Outlook Client
• Gaining experience in data handling and performing computer maintenance

Information Technology

The certifications achieved whilst attending the apprenticeship. • CompTIA A+ (220-701 & 220-702) • Microsoft Technology Associate.

Bachelor Of Technology - Btech, Information Technology, Merit

I achieved the following certifications during my time there. BTEC National Diploma in ICT Level 1 & 2