Functions as a subject matter expert for a specified set of products and services offered by Ellie Mae and provides project management leadership to Encompass Banker customers with the goal to efficiently and satisfactorily deploying the software while maintaining and driving the best practice within the implementation cycle for the mid-market customers base. Coordinate the design of customer workflow, facilitate the desired system requirements, coordinate fulfillment of configuration, testing, training and guide customer through the implementation process while identifying new business opportunities by recognizing and resolving current business challenges

-Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues.-Lead design sessions in prototyping new systems for the purpose of enhancing business processes,operations, and information process flow.-Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.-Serves as the Line of Business’ liaison to the supporting business functions for the Encompass 360, Mortgage Returns (CRM), Web Center and Optimal Blue applications-Assumes responsibility over all Ellie Mae applications and other related, critical IT vendor relationships and vendor management.-Oversees the day-to-day delivery of services and serves as both the subject matter expert and primary internal point of contact for the resolution of internal customer issues as well as issues related to the core system.-Collaborates with business leaders to manage system workflow rules and management dashboards.-Leads change/release management efforts and is responsible for establishing and maintaining procedures that adhere to corporate policies.-Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support.-Adheres to corporate Vendor Management and Change Management Policies.-Collaborates with business systems application support staff to manager security access, andconfiguration management controls.-Acts as the primary business rules configuration manager for the Union Mortgage Group.

• Defines and documents customer business functions and processes for BKFS Lending Space, EMPOWER and BI Appliance, as well as the in-house developed STMP (SunTrust Mortgage Partners)• Consults with functional unit teams to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.• Acts as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and third party vendors to analyze, design, configure and validate code changes to the SunTrust’s mortgage origination systems.• Analyzes the feasibility and develops requirements (User stories) for new features and enhancements to existing functionality; ensures the design meets/exceeds Acceptance Criteria. • Identifies opportunities for business process improvements; assists in the preparation of proposals for new systems and/or operational changes.• Leads User Acceptance Testing and business process validation of new and/or changing systems.• Leads impact analysis to assess the potential implications of changes and documents business rules, functions and requirements.• Develops training curriculum and conducts formal training sessions with business teams and functional testing teams.• System Administrator and Content Process Designer for LOB SharePoint sites.

- Reviewing financial statements, credit reports, and applicable ratios (Debt servicing ratios, loan-to-value)- Evaluating & examining transactions to ensure accuracy and completeness- Ensuring that documents are consistent and uphold to company and industry guidelines. - Underwriting residential mortgage loans with individual approval authority.- Implementing fraud detection techniques and performing compliance reviews. - Analysis of loan applications to ensure compliance with Bank, FHA/VA, Conventional and secondary market standards.- Direct interaction with internal Operations teams including Processors, Originators and other internal/external clients.- Delivery of Performance goals and targets as established by department demand.- Providing work direction and/or training to lower level team members and provide performance feedback to supervisor/manager.

• Approved as an authorized mortgage loan underwriter (SASE L2)• Ensures the mortgage application process maintains compliance with federal and state guidelines through partnership with Senior Underwriting and Closing leads.• Verification of conditions that impact approval inclusive of customer income/assets documentation, CEMA processing, title work and appraisals.• Resolution of title issues including, vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens reconveyances, subordinations and resolution of appraisal disputes.• Leadership of internal review team challenged with documenting potential optimizations to reduce SLA’s for mortgage loan fulfillment processes. Realized a 30% reduction in LoE required for loan fulfillment.• Underwriting of conventional first mortgages, HELOCS and HELOANS compliant with FHA, VA and MHA guidelineso Delegated lending authority up to $500K for conforming, non-conforming and associate lending. o Preliminary and final decisions within a high-speed production environment.o Analyze and decision mortgage applications based on Loan to Value (LTV) ratios and credit reports.o Development of loss mitigation strategies to minimize risk exposure.• Investigate and clear fraud alerts on credit reports• Development of work flow processes to support processing and underwriting SLAs.• SAFE Act Certified, Mortgage loan origination (VA State and Federal). • Implemented training workshops to onboard new hires and prepare mortgage staff for SAFE certification exams.• Partnered with corporate underwriting on loan exceptions and loss mitigation.• Chairman of the Voice of the Employee (VOE) Committee responsible for developing strategies to improve employee communication with management.

• Management of personal banking relationships specific to investments, securities and deposits. Developing strategies to grow and sustain the branch pipeline.• Approval of funding (delegated authority $1M) for installment loans, auto loans, revolving credit facilities and mortgage loans.• Audit of mortgage applications prior to underwriting approval to ensure compliance with NHA, Central Bank and MF Act (2006) guidelines.• Management of the Personal Banking Assistants team Oversee day to day branch operations and escalation requests Training of new hires to ensure compliance with corporate policies and procedures. Ensuring adherence to regulatory and industry standards/guidelines.• Management of Trade Bills and Letters of Credit for payment on behalf of Commercial customers to international suppliers (foreign currency).• Support for SWIFT (International Wire Transfers) processing: Approval of outgoing commercial wires. Management of incoming wire records for the district.• Responsible for EFTS (Electronic Funds Transfer Services) using specifically RTGS (Real-Time Gross Settlements) and ACH (Automated Clearing House) to facilitate Business to Business (B2B) transfers.• Responsible for all RTGS and ACH incoming and outgoing AML (Anti Money Laundering) processes.