Serves as a communication link between providers and Yale Heart & VascularAssists in establishing targets, and implementing sales and marketing plans to meet such targets.Acts as a liaison between physicians, clinicians and Elite Care Emergency employees to resolve problems, provide and obtain information, and maintain positive working relationshipsMaintains confidentiality with staff, supervisors, patients, and family.Responsible for demonstrating knowledge of company policies, interpretation, and relevance to issues as they arise.Submits weekly status reports, and prepared to present such information during weekly sales and business development meetings.Maintains an awareness of competitive activity within the market and updates information as needed.Executes a monthly plan/budget and submits expense reports in an accurate and timely manner.Responsible for building and maintaining EPIC Scheduling templates for Heart and Vascular Physicians.Responsible for distribution of 65 Heart and Vascular Physicians across 3 locationsWeekly space reports at each location to ensure accurate usage

• Responsible as a unit administrator demonstrating YNHHS service excellence. Assist patients, families, visitors and clinical staff promptly.• Established shared goals; actively cooperative vs. competitive or non-committal.• Organizes, maintains, and delegates all clerical activities of the unit.• Established healthy, long-standing, connections other departments and other medical facilities.• Continually analyzed department metrics to investigate ways to sustain and improve department goals and standards.• First point of contact for troubled patient, visitors and clinical staff within the department and escalate to appropriate personnel.• Ensure HIPPA is being followed within the department; the privacy and confidentiality of patients, visitors and staff.• Presents a professional image within the department• Answers the telephone professionally.• Assisted management and clinical staff in Maintaining a clean and safe environment.

Develop relationships and contacts with clients.Develop referral stream and key relationships with patients by providing exceptional service, follow up and care.Collect and organize records, maintain electronic charts and all client/surgical/program/medical information and data.Ensure office expenses were paid and reported to appropriate department.Provide clients and doctors with everything they need before, during and after visits, such as paperwork, results of diagnostic tests, the patient's medical history and referrals, prescriptions, referrals, etc.Set expectations for each programDiscuss costs and fees of visits and services in an appropriate, professional mannerRecord data in the patient's chart at the including visit documentation, medical questions and updates, follow up, prescriptions, etc.Complete calendar management: schedule appointments for patients and monitor the doctor's schedule to ensure there are no overlaps or overbookings.Prepare and complete all paperwork, orders, insurance arrangements, etc.Manage patient calls, questions and medical programs; complete all medical, admin and service follow up.Coordinate and manage client flow and experience within our office.

Remote Due to COVID-19 Since 3/2020*• Provided administrative & clerical support for Yale Medicine Neurology & OBGYN • Patient Registration• Insurance verification• EPIC system navigation• Clinical Scheduling for Yale OBGYN• Referral Coding• CPT code, ICD-9, ICD-10• Submit Medication refill request• Submit Prior Authorization request• HIPPA compliance• Scanned documents into system, via EPIC RightFax & Media Manager

Making sure great tasting, high quality food is served.Resolving food quality issues.Managing food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives.Enforcing the Daily Food Safety Checklist and food safety policies and procedures.Resolving customer incidents and working to ensure positive customer experiences.Managing crew breaks, shift changes, shift meetings, and line schedules.Developing and cross-training all front of house Crew.Assisting with Crew performance reviews and the resolution of performance issues.Training and developing future Service Managers.Assisting with office duties such as; banking, cash handling policies and responsibilities, and office paperwork.Overseeing office equipment, making sure office supplies are ordered as necessary.Ensuring the proper quantity of supplies are available as needed.Troubleshooting back of house computers and POS system.

 Provided essential training on University Systems, Phones, Call Lists, Expense Reporting portal, Donation Reporting portal, Microsoft office. Reached out to alumni to inquire about university experience, fostering connections and building lasting relationships Solicited donations from alumni to support university initiatives, showcasing persuasive communication and fundraising skills Logged invoices and tracked donations meticulously Allocated funding to the appropriate departments based on strategic properties demonstrating financial acumen and decision making skills Managed office administration task efficiently, showcasing organizational discipline and attention to detail in daily operations