With over 4 years of experience in IT support and troubleshooting, I am a passionate and skilled IT operator who enjoys solving complex technical problems and providing excellent customer service. I have a strong background in audio-visual and video conferencing systems, as well as Apple products, services, and accessories. I am currently working as an IT operator at Camping World, where I support the IT infrastructure and retail operations of the largest network of RV dealers in the nation.In my previous role as an AppleCare Mac+ Senior Advisor at KellyConnect, I was responsible for providing remote tech support and troubleshooting for all Apple devices, software, and hardware. I also escalated and worked with Apple engineers directly on emerging issues. I demonstrated my ability to properly document all support calls, maintain high levels of customer satisfaction, and provide over the phone technical support for various Apple operating systems.
Camping World
View- Website:
- campingworld.com
- Employees:
- 7340
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Senior Noc AnalystCamping WorldBowling Green, Ky, Us
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Junior Noc AnalystCamping World Jul 2024 - PresentBowling Green, Kentucky, United States
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It Operator Retail SupportCamping World Oct 2021 - PresentBowling Green, Kentucky, United States
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Applecare Mac+ Senior AdvisorKellyconnect | Contact Center Solutions Feb 2020 - Oct 2021I was responsible for providing tech support/troubleshooting for all Apple products, services, and accessories, including both software and hardware. I am also responsible for escalating and working with Apple engineers directly on emerging issues.-Properly documented all support calls-Maintained high level of customer satisfaction with focus on first call resolution-Provided remote support to customers-Provided over the phone technical support for all MacOS/iOS/WatchOS/TvOS Products-Escalated emerging issues to Apple engineers as needed -
Applecare Ios Senior AdvisorKellyconnect | Contact Center Solutions Feb 2019 - Feb 2020
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Applecare Mac+ AdvisorKellyconnect | Contact Center Solutions Feb 2018 - Feb 2019
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Applecare Ios AdvisorKellyconnect | Contact Center Solutions Feb 2017 - Feb 2018
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Remote Services TechnicianSupport.Com Sep 2013 - Feb 2017Properly documented all support callsMaintained high level of customer satisfaction with focus on first call resolutionProvided remote support to customersProvided over the phone internet/wireless and other general technical support -
Interactive Video Services Help Desk AssociateWestern Kentucky University Aug 2009 - Aug 2013Operated the Interactive Video HelpdeskAssisted installing A/V equipmentFacilitated AV/IVS ClassroomsWorked with Adobe Connect ProWorked with Digital Signage and A/V classrooms/conference rooms
Ryan Bledsoe Education Details
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Systems Management With A Concentration In Cit
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High School Diploma
Frequently Asked Questions about Ryan Bledsoe
What company does Ryan Bledsoe work for?
Ryan Bledsoe works for Camping World
What is Ryan Bledsoe's role at the current company?
Ryan Bledsoe's current role is Senior NOC Analyst.
What schools did Ryan Bledsoe attend?
Ryan Bledsoe attended Western Kentucky University, Warren East High School.
Who are Ryan Bledsoe's colleagues?
Ryan Bledsoe's colleagues are Chantal Craft, Brookelin Hafley, Rod Horan, Daniel Andrade, Alyssa Simpson, Davon Armstrong, Tracy Archuleta Zamora.
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