HVRAM (High Volume Retail Associate Manager): RAM at Must Win Top 20 So Cal Retail LocationPartner with the Retail Store Manager to help recruit, develop, motivate and manage a high-performing teamAssess customer’s needs to help identify the proper service and products to recommendMotivate sales team to drive and exceed sales by executing T-Mobile initiativesKeep abreast of the rapidly evolving T-Mobile technologyOffer consultative sales and service on the sales floor during retail hoursKeep abreast of the rapidly evolving telecommunications industryDeveloped and cultivated positive, long lasting customer relationshipsMaintain accurate sales report to distribute to managers in region to keep team up-to-date of the store’s current positionCoach staff daily to ensure procedures and policies were utilized to create a successful and productive teamResponsible for training existing co-workers, as well as facilitating on-boarding of new hires

HVRSL (High Volume Retail Sales Leader): RSL at Must Win Top 20 So Cal Retail Location

Led store and market in retail sales consistently

Help hire, train, supervise and motivate retail staffHelp manage stores expenses, payroll and shrink issues to ensure profitabilityWork with store manager to manage the daily activity of the sales floor and develop creative plans to increase store salesHelp ensure that the store is properly staffed and maintain visual merchandising of all productHelp enforce the policies of management and lead all other employees by example

Lead by example and ensure excellence in the execution of operational procedures, tasks, processes and merchandisingLead by example through service excellenceEnsure teams have an advanced understanding of product knowledge and facilitate additional training as neededAssist Department Manager in leading the team to deliver financial resultsCreate a positive and motivating work environmentMentor associates to ensure customer service training principles are being utilizedRecognize product flow opportunities and partner with management and team members on process improvementsPartner with management to ensure that all visual directives, promotions, and markdowns are completed within guidelines and in a timely mannerPartner with management in planning and monitoring daily schedulesAcknowledge all customers and ensure 100% floor coverageConsistently provide customer feedback and product outs to managementBuild a repeat customer baseEnsure all cash handling is accurate

Drive toward a high level of product and sport expertiseLead by example through service excellenceEmbrace service training and product programsSupport and contribute to the product flow processEnsure all visual standards are followed, daily restock is completed and adequate size runs are represented per visual directionsUnload, check-in and process apparel, footwear and equipment to prepare the sales floorSupport stock-to-floor process in a timely mannerAssist with proper merchandising procedures, including hanging and foldingAdhere to cleanliness and safety standardsSupport a 24-hour product turnaround from back of house to the sales floorSupport the inventory control processExecute all assigned tasks with timeliness and efficiencyEnsure timely and accurate feedback to management regarding the location of productEnsure daily restock is completed and adequate size runs are represented