Ryan Bley Email & Phone Number

Cincinnati, Oh, Us

Act as a visionary to proactively assist in defining the library’s technology direction and I am also responsible for the conception of solution approaches, building consensus, and the selling and execution of such solutions. Manage a team of web developers.Work as the highest technical person in supporting all the library’s technology infrastructure. Known as the “fixer”Oversee IT Security and lead technical staff in implementing new IT Security policies and guidelines. Lead many project teams including but not limited to SCCM Rollout, Payment Systems replacement, Copier/Printer replacement, Adaxes AD Automation, Timeclock QR Code Development, and hardware rollout, Various Data Initiatives, Office 365 Migration, Switch/Core Switch replacements, JFS SFTP scanning solution, RightFax Free Customer Faxing solution, Facilities Master Plan Technology Requirements/Narrative for new builds. Participated in interviews for hiring these major positions: Chief Operations Office, Chief Strategy Office, Chief Technology and Logistic Officer, Human Resources Director, Data Analyst, ILS Manager, Techcenter/Makespace Manager

Cincinnati, Oh, Us

Managed a team of 6 Helpdesk/Desktop Support Technicians and a Software AdministratorServed as the highest technical person in supporting all the library’s technology infrastructure.Trained new Network AdministratorInterviewed and hired 4 different support TechniciansWorked hard to form good personal relationships with direct reports. This led to better collaboration and teamwork

Cincinnati, Oh, Us

Responsible for the administration, installation, and maintenance of a Cisco Phone system and all of its modules, every networking element, servers and storage, and other computer-related servicesCreated and edited PowerShell scripts to automate the creation, deletion, and account changeManaged three new builds completed in the same month. This included phones, networks, Wi-Fi, ups, ISP hookups, and helping the computer services team complete their computer setupsRedesigned the overall topology of the library’s network to prevent broadcast storms and decrease CPU and memory usage on core and edge switches and routers. Realized benefit without cost. Implemented a routing protocol for redundancy and ease of routing. Also implementing new security measures to prevent viruses and other attacks from spreading across the network

Cincinnati, Oh, Us

Responsible for the installation, repair, and maintenance of PBX / SIP based telephone systems and their associated LAN/WAN networks. Experience Includes:· Avaya, Asterisk, Digium, and Cisco phone systems · Conduct system or sub-system testing as required to determine failures or to accomplish routine maintenance tests. · Auto Attendant / IVR, etc. · Voice Mail Systems · Understanding of switch hardware and software loads · Least Cost Routing · Programming for user moves, adds, changes · Modem and FAX lines · Tone/trace/punch down of cross connect wiring for PBX and Telco connections · T1, PRI, POTS, and SIP trunking · Typical Carrier rules, regulations and service procedures

Hamilton, Ohio, Us

Continued Desktop Support and Added Analyst Role.Study my organization’s current computer systems and procedures and design information systems solutions to help the organization operate more efficiently and effectively. Specifically work on telecommunications, hardware, software, and work with our vendors to save money and provide better service to our company.New Projects:System Admin for new Electronic Medical Records System. Duties included: server setup, sql install and maintenance, data migration, forms creation, and communicating the business needs to the new vendor.New building outfit. Worked with local telco to have a PRI and internet connection installed. Hired a contractor to run network cabling. Installed wall plates and punched down all the cabling. Installed a rack and punch block. Installed and configured switches. Setup, configured, and installed a phone system running freepbx. Setup AAstra SIP telephones. Configured analog fax devices. Configured VPN device to connect with our Watchguard firewall at different location.New phone system install. Installed and configured new POE switches. Built, configured, and installed new phone server running freepbx. Retrieved all did's and setting from existing Comdial phone system. Installed and configured new AAstra SIP phones. Setup Polycom conference phones. Trained users on using the new system.Wireless Network Overhaul at multiple locations. Created separate vlans and ssids for public and private isolating traffic. Windows 7 Migration. Created a schedule to complete migration before end of support. Created images to work on existing pc's with minimal configuration.Secure Print Rollout. Added hard drives and setup the copy machines. Trained users and setup their computers.

Hamilton, Ohio, Us

Desktop Technician for medium sized non-profit in Hamilton Ohio (approx 650 employees).Responsible for:All PC'sAll Network Connections to PC'sAll Desk PhonesHelpdeskOn Call for one week each monthSpecific Improvement ProjectsDeploying images to pcsSecurity CamerasTicketing in SpiceworksExperience:Creating an electronic inventory in SpiceworksTroubleshooting All Hardware Components of Laptops, Servers, and DesktopsData Cable Runs/Punches/Cable ManagementClonezilla Server Setup/AdministrationMitel Phone AdministrationTrixbox Phone AdministrationAvaya IP Office Phone AdministrationTerminal Server AdministrationFile Server AdministrationNetwork Administration Including Wireless NetworksPhysical Network MappingWatchguard Firewall/VPNMicrosoft Exchange Server 2010

95877 Bezons, Fr

Service Desk Agent for a contract with ServiceMaster. I support 30,000 employees across 6 different brands. Work with a BMC Remedy ticketing system.Supported applications including but not limited to: Microsoft office 2003-2010, Windows XP and 7, Microsoft Live Communications, Active Directory, Microsoft exchange 2007, Citrix Xenapp\Delivery Services Console, AS400, Cognos, JDE, Cisco VPN, Cisco Unity, Sailpoint Identity Management Software, Apple IOs, RDP\VNC\Dameware Remote Connection Tools, and other specific brand applications.Troubleshoot many different types of hardware including: Various Desktops and Laptops, IPhones, IPads, Various Thin Clients, Cisco IP Phones, And Various Copiers\Scanners\Printers\Faxes.Created documentation for knowledge base articles.

Bachelor Of Science, Business - Information Technology Management, Computer/Information Technology Administration And Management

Digium Switchvox Support Engineer

Network +, Information Technology

A+, Information Technology