Ryan Bloch Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

Seattle, Wa, Us

Manage tax and invoice roadmap and launches for the Amazon Web Services Cloud and Marketplace businesses by engaging with cross-functional departments including Product, Engineering, Tax, Accounting and Financial Operations on new product initiatives and geographic expansions. Collaborate closely with the various customer service and voice of customer teams to understand customer pain points for new product features and develop operational processes to launch, track, and assess success of products post-launch. Manage project issues/risks, facilitate escalations when needed to management, publish regular project status, and manage other project communications. Create monthly metrics and key performance indicators (KPIs) to ensure an analytical review of my product.MAJOR CONTRIBUTIONS • On pace to launch over 20 different tax regulatory initiatives in 2019.• Launched two new electronic invoicing campaigns for our Italian and Taiwanese customers. These regulations are unique in that each requires AWS to integrate with government portals and send the tax invoice information, in specific formats, to the Tax Authority. • Launched multiple customer feature enhancements to the AWS tax experience. One of which was a top customer pain point for over a year and impacted more than 12,000 customer accounts.• Answer global customer inquiries related to their VAT / GST / US sales tax profile, exemptions and calculation.• Host monthly grooming meetings with the Engineering team to prioritize work for the upcoming Sprint.

Seattle, Wa, Us

Manage the tax operations and reporting teams responsible for 1099-K, 1099-MISC and 1042-S reporting for all of the firm’s businesses and subsidiaries. Responsible for tax reporting globally including all monthly tax filings that accompany the tax withholding payment.MAJOR CONTRIBUTIONS• Enhanced the team’s metrics process to better identify the top customer pain points. Implemented a technology solution that has resulted in a 76% reduction in 1099-K form reconciliation requests. Improved the overall time to resolve tax related inquiries by 37% from the prior year.• 1099MISC Aggregation – Led the initiative to aggregate our 1099MISC form production by US TIN. This reduced the tax year 2016 Form 1099MISC production from 614,520 to 207,000 (66%). Benefits from this change includedo Improved Customer Experienceo Lowered Support Burden o Shortened Operational Cycle Timeo Reduced Production Cost• Partnered with our Technology team to build a new Reporting platform in order to remove the existing third-party dependency for US reporting.• Operationalized reporting processes for 10 non-US countries

New York, New York, Us

- Management and oversight of US Tax documentation, withholding and related FATCA projects comprised of ~50 full-time and temporary workers- Successfully led the team through a backlog of ~10,000 work items pending Tax Ops attention from tax form processing to withholding inquiries within a 5-month span- Manage ongoing FATCA implementation and tax process improvements- Responsible for the migration and establishment of Tax Operations global functions from Salt Lake City, London, Hong Kong and Tokyo to Bangalore, India. Functions migrated include US Cost Basis exception management, UK Stamp Tax, EMEA and Japan withholding tax reconciliation- Grew the Bangalore team from inception to 35 people within my 2.5 year tenure - Managed and facilitated 945 and 1042 tax returns- Managed tax reporting projects (1099 and 1042-S) which automated and streamlined manual tax reporting- Tax subject matter support to global account services and relationship management teams- Helped migrate the US Tax Operations function from Jersey City, NJ to Salt Lake City, UT- Functional management of all documentation, withholding, and information reporting requirements- Production of weekly and monthly management reports- Recruiting and training of new resources- Resolving production issues and escalations

Boston, Ma, Us

- Responsible for preparing all requirement documents and establishing all project timelines in consultation with the management team- Serve as project liaison with external vendors to ensure delivery of all testing files and documents- Provide interpretation and apply changes to federal and state regulatory reporting, policies and governmental legislation- Responsible for developing new 1099 and 1042-S tax forms compliant with the regulatory and marketing changes- Managed the remittance and filing of over $1 billion in 945 / 1042 federal withholding and 40 state agencies- Serve as director for weekly Tax/Systems business meeting among senior management

Bachelor Of Science (B.S.), Finance, General

Bachelor Of Science (B.S.), Business Management