• Act as the main point of contact in all matters relating to client concerns and needs• Build and strengthen client relationships to achieve long-term partnerships• Manage all customer support requests• Transition accounts from new business into on-going account service status• Oversee all company digital marketing and social media work• Manage all company contracts and ensure all work is completed• Audit all media invoices against client contacts to assure accuracy• Research and recommend new technologies to introduce to clients

•Manage and further develop digital marketing service delivery through planning, training and recruitment to support growth in digital marketing & creative services.•Ensure solution offerings are aligned to market and business needs. Refine a process for delivering agency services/solutions.•Work with clients to develop digital strategy for sites, including: social media and/or mobile strategy, display advertising, SEO/SEM, social media, email, marketing automation and conversion optimization.•Oversee and direct client's budgets, keeping their various campaigns within these budgets.•Communicate campaign metrics to clients.•Assist with creating proposals, estimates, contracts for all agency services engagements.•Research, identify, and implement tools to support digital marketing initiatives.•Build upon and drive the growing re-marketing and retargeting efforts across multiple platforms (e.g. AdWords)•Lead the budget development and forecasting while monitoring key metrics and develop strategies to optimize performance.

•Plan and execute all web, SEO/SEM, marketing database, email, social media and search advertising campaigns•Measure and report performance of all digital marketing campaigns, and assess goals•Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate•Manage and assist in the execution of various events for communities and developers in the Greater Houston Area•Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points•Facilitation of digital routines, development of project briefs and project reporting•Brand development for Friendswood Development, Sam Yager, Inc. and Forestar•Increase website traffic and assist in the development of brand strategy

• Integrated client artwork into commercial format for digital business to business distribution and connectivity partnerships• Prepared artwork using InDesign and Photoshop• Tracked local real estate market activity and trends for weekly inventory publication

• Developed commercial and community postings for website blog targeting 20 local communities• Organized and planned community and realtor events in local areas to support advertisers and sponsors such as Big Summer Fun• Facebook, twitter and other social media tools were primary avenues for connecting with target audience

• Archived accounts payable/receivable detail for east coast power generation company

• Created presentations using Microsoft Office applications to increase productivity• Responsible for mapping work flow of the warehouse and all departments