It Support Analyst
CurrentRobert Bosch LLC –Over the years, I have helped support many divisions, subsidiaries and locations, under the Bosch umbrella. January 2015 - Present (IT Support Analyst)I work with a team of experts to support IT between local sites in Michigan, and across state lines. I work in virtual teams around the country and internationally to support global projects and much more!Robert Bosch Battery Systems – October 2012 – December 2014 (IT Generalist) -NX & Teamcenter installation, licensing and troubleshooting skills (Windows Based) -Building Operations & Security e.g., security badge access, hard keys, cable locks, etc. -Virus, malware removal and prevention -Install/help manage computer equipment for high voltage test labCobasys/SBLiMotive - June 2011 – October 2012 (IT Generalist) (SBLiMotive was a joint venture company of Samsung and Bosch that eventually became 100% owned by Bosch in October, 2012). -Helpdesk support -Stage new equipment -Server administrator -Networking -Fix/troubleshoot laptops and desktops -Setup new users/network/exchange accounts -Setup IP phones -Create Ghost images for new equipment