Ryan Bolgan Email & Phone Number

Savannah, Georgia, United States

• Promoted to Depot Sales Manager in February of 2021.• Solely responsible for the Depot Ticketing Sales operation.o Managing a team of 40+ sales representatives and hotel concierges.o Responsible for accurate data entry including commissions, payroll, sales reps percentages, budgeted goals and other various reports and spreadsheets on a weekly, monthly, and yearly basis.o Deliver performance appraisals, promotions, transfers, salary, raises, new hires, terminations, and… Show more • Promoted to Depot Sales Manager in February of 2021.• Solely responsible for the Depot Ticketing Sales operation.o Managing a team of 40+ sales representatives and hotel concierges.o Responsible for accurate data entry including commissions, payroll, sales reps percentages, budgeted goals and other various reports and spreadsheets on a weekly, monthly, and yearly basis.o Deliver performance appraisals, promotions, transfers, salary, raises, new hires, terminations, and disciplinary actions, identified staffing needs, interview candidates, plan development actions, train, and support team career development.o Successfully hit all budgeted goals on a monthly and yearly basis. Broke yearly records for profitability in 2021 -2022 fiscal year.o Successfully rolled out a new point of sale system (Ventrata) within the first actual month of being in the role. Handle multiple software issues, overcame connectivity issues, and addressed major payment issues related to the rollout. Train entire staff and some of the management team on the system itself. Effectively process refunds/cancellations in accordance with policy.o During staffing shortages, gave tours and did shuttles as needed during busy periods while simultaneously handling the Depot Sales Manager duties. This often required overtime to still get the basic aspects of the job done such as payroll, commissions, and other basic managerial functions. Show less

Savannah, Georgia, United States

• Promoted to Operations Manager/Head Conductor shortly before COVID shutdown.• Responsible for all operational aspects of Old Town Trolley (Savannah)• Directly managed all Tour Conductors, Shuttle Drivers, and all others involved with the actual day to day operation.• Responsible for the weekly schedule, daily meetings, COVID safety protocols, and all other managerial aspects of operation.• Dispatched and directly managed the continuous loop, hop on/hop off tours.• Rehired… Show more • Promoted to Operations Manager/Head Conductor shortly before COVID shutdown.• Responsible for all operational aspects of Old Town Trolley (Savannah)• Directly managed all Tour Conductors, Shuttle Drivers, and all others involved with the actual day to day operation.• Responsible for the weekly schedule, daily meetings, COVID safety protocols, and all other managerial aspects of operation.• Dispatched and directly managed the continuous loop, hop on/hop off tours.• Rehired entirety of staff after COVID shutdown & effectively enforced new policies.• Trained conductors on getting their CDL, tour route/narration, and safety.• Trained all operations employees on proper COVID safety procedures.• Held bi-weekly operations meetings with all other managers on site.• In charge of daily briefings: informed staff of route changes, closures, and any other possible issues. Show less

Savannah, Georgia, United States

• Promoted from Management Trainee to Group Sales Manager in October 2019.• Was responsible for outside sales and lead generation for the Group Sales department.o Travelled to 4 major trade show to represent the company and generate group sales for both Old Town Trolley and the American Prohibition Museum in Savannah.o Handled over 40 appointments per show and followed up with each of them to generate sales for private group transportation and private tours.• Successfully sold… Show more • Promoted from Management Trainee to Group Sales Manager in October 2019.• Was responsible for outside sales and lead generation for the Group Sales department.o Travelled to 4 major trade show to represent the company and generate group sales for both Old Town Trolley and the American Prohibition Museum in Savannah.o Handled over 40 appointments per show and followed up with each of them to generate sales for private group transportation and private tours.• Successfully sold advertising space to local businesses on trolley wraps and maps. Show less

Savannah, Georgia, United States

• After being hired as a history tour conductor and performing that role for one year I was interviewed and accepted into Old Town Trolley’s Management Trainee Program.o Worked for several months in each of the major departments of the operation. Was assigned the role of HTA Toolkit Trainer which included training for all staff and management on corporate approved exercises designed to bring forth a more positive and engaging work environment. Spent several months working with the… Show more • After being hired as a history tour conductor and performing that role for one year I was interviewed and accepted into Old Town Trolley’s Management Trainee Program.o Worked for several months in each of the major departments of the operation. Was assigned the role of HTA Toolkit Trainer which included training for all staff and management on corporate approved exercises designed to bring forth a more positive and engaging work environment. Spent several months working with the Depot Sales department, mastering the various facets of the job. Worked with the Vendor Sales and Group Sales departments for over 9 months, learning every aspect of both departments.  For several months worked with Fleet Management to help implement the Collective Data system and train staff on it’s use. Continued to learn new tour products and supported the operations in any other ways needed; i.e. gave narrated tours, conducted interviews, represented the company at various local events and non local trade shows. Show less

Savannah, Georgia, United States

• Responsible for the safe operation of tour vehicles in downtown Savannah.o Narrated over 120 points of interest on a tour while simultaneously navigating the tour route within the time parameters set by the operation. o Safely operated the tour vehicle and had no accidents at all during my tenure.o Was award the Conductor of the Month for October 2018.o Was Top 3 in comment cards for the year (i.e. positive reviews from tour guests)o Helped to train new… Show more • Responsible for the safe operation of tour vehicles in downtown Savannah.o Narrated over 120 points of interest on a tour while simultaneously navigating the tour route within the time parameters set by the operation. o Safely operated the tour vehicle and had no accidents at all during my tenure.o Was award the Conductor of the Month for October 2018.o Was Top 3 in comment cards for the year (i.e. positive reviews from tour guests)o Helped to train new conductors.o Learned new tours such as the Haunted History Tour and new routes for private charters and private transportation events as needed. Show less

Savannah, Georgia, United States

• #1 OPC (Off Premises Marketer) for Bluegreen Corporation from May 2014 – April 2015. • Generated most leads and was promoted to OPC Supervisor in April of 2015.• After a year of being co-supervisor, I was promoted to OPC Manger in August of 2016.o Managed the OPC operation including hiring, training, performance managing.

Charleston, South Carolina Area

-Responsible for accurate and efficient preparation of contract documents of all real estate product types (sales, leasing, mortgage, financing). -Handling various administrative duties in terms of corporate reporting on a daily, weekly, bi-weekly,month,and quarterly basis.-Preparing contract documents before and after the closing promptly and efficiently. -Presenting and executing each contract to the client with a thorough explanation of details… Show more -Responsible for accurate and efficient preparation of contract documents of all real estate product types (sales, leasing, mortgage, financing). -Handling various administrative duties in terms of corporate reporting on a daily, weekly, bi-weekly,month,and quarterly basis.-Preparing contract documents before and after the closing promptly and efficiently. -Presenting and executing each contract to the client with a thorough explanation of details, terms,and conditions in a timely manner. -Following up with each customer and maintaining contact with them as necessary regarding financial questions and bookings. -Providing excellent customer service to new, current, and future program owners. -Serving as the Field Director of Administration back up when necessary. Show less

Hilton Head Island, South Carolina

-Oversaw store operations and managed a team of three employees. -Assisted the owner in selecting and purchasing inventory based upon seasonal trends and clientele demand. -Achieved sales, shrinkage, expense, and profit goals on a regular basis to maintain success for the small, local business. -Ensured a premier level of internal and external customer service with tourists and returning customers alike.-Door-to-door transportation for individual… Show more -Oversaw store operations and managed a team of three employees. -Assisted the owner in selecting and purchasing inventory based upon seasonal trends and clientele demand. -Achieved sales, shrinkage, expense, and profit goals on a regular basis to maintain success for the small, local business. -Ensured a premier level of internal and external customer service with tourists and returning customers alike.-Door-to-door transportation for individual, event, and group functions of high quality bicycles. Show less

Bachelor Of Science - Bs, Social Sciences

Bachelor'S Degree, Applied Social Sciences, 3.91 Gpa

Bachelor Of Science (B.S.), Sociology