Ryan Bond Email & Phone Number

Toronto, ON, CA

Greater Toronto Area, Canada

Professional ExperienceOperational Excellence LeaderRetail Hub Management:Spearheaded operational excellence across multiple retail hub locations, creating a dynamic sales environment that consistently surpassed targets and elevated the customer experience.Strategic Leadership:Led a high-performing team to set and exceed sales objectives, fostering a.

Toronto, Canada Area

A Network Manager (NM) is responsible for growing travel sales (TTV) and customer numbers within a defined network of sales consultants and their customers. The Network is centeredaround a single retail Hub location. The NM has responsibility for a diverse group of travel consultants that will include - those who work from The Network Hub part and full.

Toronto, Canada Area

Cards Services, Customer Acquisition and Retention Excellence.As a People Leader within the Retail Customer Acquisitions and Retention Excellence Team (CARE), I led a team of 15 - 20 Customer Sales Reps working towards a shared goal - delivering an exceptional client experience. Sales representatives were responsible for contacting customers with the goal.

Toronto, Canada Area

• Defined Contributions & Health and Welfare. US Division.Supervised a team of 15-20 customer service associates in a call-centre environment, while managing the client relationship with Pfizer.
• Promoted teamwork and responsiveness of individuals in their areas of responsibility through daily support and coaching. Developed and implemented incentives for associates which resulted in a 5% increase in positive.
• Reviewed and analyzed statistical reporting for trends and training requirements in order to ensure associate productivity and accuracy.
• Held regularly scheduled one-on-one coaching sessions with each associate to assist in development and career planning. Conducted performance evaluations and salary reviews for team members.
• Initiated weekly meetings with internal Pfizer operations team in order to conduct needs analysis, redefine and adapt policies and procedures and to ensure that consistent and client focused information was.
• Proposed changes to procedures, policies and training methods that allowed associates to take ownership and handle complicated customer issues at first point of contact.

Toronto, Canada Area

Building and maintaining profitable relationships with key customers.Overseeing the relationship with customers handled by our customer service team.Resolving customer complaints quickly and efficiently.Keeping customers updated on the latest products in order to increase sales.Meeting with managers in the organization to plan strategically and educate.

Korean Language And Literature

Activities and Societies: Cultural language exchange group.

Education record