Ryan Bonello Email & Phone Number

Garden City, Mi, Us

-Onboard, mentor, and train new hires. Lead a team of 12 direct reports covering 35 customer accounts and totaling $270 million in annual sales.-Assist in establishing and developing customer and internal relationships such as, CS, Collection, Pricing, Sales, Inventory and Operations with the goal of simplifying complexities to ease doing business with Cardinal Health-Escalation path for issues where no traction was being made; found and corrected $160K error in favor to the customer-Ensure accuracy and compliance for monthly expenses-Conducted monthly one on ones, quarterly our time to talks, yearly reviews-Conduct huddles, Account Forum calls, Holiday Events for team as large as 180 members-Partner with our sales team to bring on 3 new customers ($60 million in sales) and multiple product conversions-Created a RACI and leader standard work for team to ensure consistency, efficiency, and accountability

Livonia, Michigan, United States

-Work to establish and strengthen relationship with large customer with 80 locations, was the “face” to the customer-Using data from Customers purchases to give recommendations on billing, inventory, services offered, and process improvements. Completed two A3 and reduced customer errors by 50%-Develop and maintain reports showing customer performance metrics and identify areas of opportunity-Act as a customer advocate, using influence on external and internal teams to champion the customers priorities-Improved existing process for custom sterile procedure packs ordered through a third party-Created macro for customer reporting to ensure consistent report quality -Main point of contact for order disruption issues requiring unique solutions for resolution

Romulus, Michigan

-Participated and conducted environmental health and safety (EHS), quality and regulatory affair (qra) audits. -Design and implemented Job Safety Observations to reduce risk of injuries -Successfully created, implemented, and ran Customer owned pandemic inventory generating $143,085 in revenue for 2021-Interviewing, Hiring, onboarding, and training new employees, lead a team of 25 direct reports-Conduct performance reviews and monthly one on ones. -Responsible for ensuring accurate payroll and timecards-Conduct 5S audits, to reduce waste, optimize work layout, and improve safety-Incident and accident investigator; conducted root cause problem solving for any incidents or near misses, 2+ per month-Completed 10 LSS/Kaizen events (JDI, A3, Kaizen) totaling a savings of $177,708- Successfully completed 2 warehouse consolidation moves involving over 300 people and 600 truckloads completed ahead of schedule by 12 hours.-Process mapped Receiving Batch process, reduced errors, and made it easier to train on process-Improved pick path to reduce cycle time by 20 min per person per cycle-Designed and implemented a wage market correction and delivered on savings to offset corrections ($700K)

-Designed and setup visual aids for 5S-Set up and run shift -Make sure shift maintains quality and safety standards-Fielding and answering customer questions and concerns-Adjust workflow to maintain order on shipping floor and meet departure times achieved 100% on time rate-Trained to run Kaizen and LSS projects-Inventory and order shipping supplies using a Kanban system-Completed two Kaizen events that reduced errors and cycle time allowing for 2 FTE reduction in outbound shift