Core member of the strategic leadership team exclusively responsible for all administrative, operations, human resource, and foundational functions of the business. Direct reports include all staff located in various areas throughout the United States.• Directly responsible for the administration of the organizational budget to ensure profitability and financial integrity of the business• Directly developed and executed comprehensive organizational procedures and policies, enhancing both day-to-day operations and long-term strategies while fostering positive relationships with customers and clients• Performance Management buildout, tracking, and mining of KPIs with 80 unique data points across various sources for multiyear trending and analysis• Led the development and management of multi-year service and product contracts• Quality System Management including ISO 13485 Development, Implementation, and Certification

Responsible for the management of all administrative and operations staff including Field Service Engineers, Depot Repair, and General Admin.Oversight of various service and consumable contracts to ensure all contractual requirements are fulfilled.Implemented Quality and Performance Management Systems for the entire organization. Provided excellent and efficient Customer Service across the continental United States 24/7/365.

Gained field experience, technical prowess, and developed relationships with Customers prior to advancing to Management role.

Provide project management oversight on construction projects of various sizes and disciplines throughout the jurisdiction of the Chicago Transit Authority.• Successfully managed a 6.7 million dollar capital construction project overhauling the heating system at a 384,704 square foot bus garage maintenance facility.• Completed over 14 Job Order Contracting construction projects on time and within budget.• Coordination with multiple internal departments and various technical disciplines as well as with external agencies and utility providers.• Ensure construction projects are completed with the highest level of quality control to adhere to ISO 9000 standards established within the CTA• Provide managerial oversight on design, construction, and closeout phases of capital projects

Organized, participated in, and oversaw a wide range of systems projects with responsibilities ranging from designing project presentations/proposals to budget development and project planning. • Facilitate and monitor improvements to future maintenance budgets across numerous organizations within the division to ensure compliance with budget department.• Project management and oversight on various System Maintenance Station Renewal projects incorporating the coordination of multiple skilled crafts to achieve a common goal.• Communicate between various trades to develop and prepare monthly reports on Performance Metrics to help oversee productivity and quality of work.• Oversee various contracts with an annual budget of $300,000 to ensure contractor compliance, ensure invoicing is correct, and monitor the quality of work.In addition to the above, responsible for the oversight on the daily operations of the Pipefitter Trade as well as the Plumber Trade including ensuring compliance to schedules and department wide standard operating procedures.• Safeguard the implementation of department wide procedures on Union policies and grievances, FLMA and injury claims, corrective action guidelines, and safety regulations.• Oversee a yearly operating budget of over $1.6 million including multiple service contracts.• Monitor the daily activities of fourteen employees and two foremen.• Develop initiatives that strive to bring the departments closer to meeting industry standards with a focus on preventative maintenance goals.

Completed ongoing training in topics such as the CTA e-Link Flag Order Request and INFOR EAM system for the service desk; create INFOR EAM work orders for all involved trades.Created project planning spreadsheets which detail the scope of specific station work under the Deep Clean Project, including involvement of multiple trades and images for reference.