Ryan Borner Email & Phone Number

Greenwood Village, Colorado, United States

I am part of the connectivity performance and optimization team here at Charter, with a major focus on latency optimization through exploration of new technologies that can be implemented to decrease latency for a better customer experience. Decreasing network latency is more important now than ever with the increased population working from home and the growth in the gaming industry.I work closely with engineering amongst other departments to ensure we are aligned in our roadmaps, positioning ourselves for success given the multitude of other projects occurring throughout Charter. Through risk analysis and monitoring, we strive for the best internet product offering in the cable industry.

Denver, Colorado, United States

Greater Denver Area

Primary liaison between zColo's internal field, engineering teams and an end customer for a particular service installation. Responsibilities include:-Provide excellent customer service -Work with internal and external stakeholders to ensure on-time delivery in accordance with customer and company expectations.-Proactively manage milestones and communications with zColo Customers throughout the delivery and post-delivery process.-Drive local market operation PMs for the timely delivery of key elements for project implementation including designs, vendor quotes, equipment delivery and installations

Englewood, Co

-Monitoring and responding to tickets, monitoring alerts, and general inquiries from internal and external customers.-Troubleshooting complex technical issues in a fast-paced data center environment-Detailed documentation of the technical troubleshooting and issue resolution within the Salesforce ticketing system-Creating and maintaining effective customer relationships – with customer satisfaction as the ultimate goal

Castle Rock, Co

Day-to-day activities include logistical activities, stock ordering, and product assembly/maintenance.Since my start at Commnet, we have had close to 100% inventory levels for each quarter. Respectively, this has allowed our company to save money and serve our clients diligently.Familiarity with NetSuite.

Ultimately, I oversee the final construction of cell towers to ensure they are built to plan.-Coherency between the vertical/horizontal integration throughout the corporation-Hire contractors, work with landowners / real-estate / municipalities / power companies / and more-Order materials based on what the site calls for-Overcome adversity through problems that arise when locating where to build towers-99% travel

Bachelor Of Science (B.S.), Business, Marketing

Education record

Education record