Ryan Bothwell Email & Phone Number

Irvine, California, United States

• Provided excellent customer service to all walk in and telesales clientele• Assisted with cash handling, money orders, transfers, and processing payments• Offered Verizon’s most up to date merchandise and promotions to all our customers • Broke down billing statements for customers who had questions about their bills• Assists with organizing and putting away inventory shipments; continuously restock front of store products and kept team members aware of where products are located. • Verified customer’s personal identification in order to protect customer sensitive information and accounts• Constantly strives to be at a 90% success rate for Net Promoter Score (NPS) surveys from our customers • Took part of district meetings and collaborations on new ways to evolve and keep providing excellent customer service to our loyal customers• Took on leadership rolls on multiple projects to help increase customer experience, store performance, and results.• Assisted Managers with changeovers, product returns, inventory, and store layouts• Key-holder position at my Verizon store since February 1st, 2022

Sparks, Nevada, United States

• Provided excellent customer service to all walk in and telesales clientele• Conducted team huddles that covered company goals and store goals • Broke down monthly targets into daily obtainable goals • Completed daily, weekly, and monthly company operational task• Conducted monthly and weekly employee reviews that went over performance and employee career paths • Completed weekly and monthly inventory counts • Constantly strived to be at a 85% store success rate for Net Promoter Score (NPS) surveys from our customers • Took part of district meetings and collaborations on new ways to evolve and keep providing excellent customer service to our loyal customers• Took on leadership rolls on multiple projects to help increase customer experience, store performance, and results.• Assisted Managers with changeovers, product returns, inventory, and store layouts• Assisted in training new assistant managers and representatives for multiple store locations

13280 Jamboree Rd, Irvine California 92602

• Provided excellent customer service to all walk in and telesales clientele• Assisted with cash handling, money orders, transfers, and processing payments• Offered Verizon’s most up to date merchandise and promotions to all our customers • Broke down billing statements for customers who had questions about their bills• Assists with organizing and putting away inventory shipments; continuously restock front of store products and kept team members aware of where products are located. • Verified customer’s personal identification in order to protect customer sensitive information and accounts• Constantly strives to be at a 90% success rate for Net Promoter Score (NPS) surveys from our customers • Took part of district meetings and collaborations on new ways to evolve and keep providing excellent customer service to our loyal customers• Took on leadership rolls on multiple projects to help increase customer experience, store performance, and results.• Assisted Managers with changeovers, product returns, inventory, and store layouts• Key-holder position at my Verizon store since August 23rd, 2020

Orange, California, United States

• Served each guest with a sincere, positive, pleasant and enthusiastic attitude• Excellent communication skills with team members to deliver expedient service• Ensured high levels of customer satisfaction and safety during professional bull rides• Performed nightly inventory of all liquor bottles, kegs, beer bottles, and glassware• Coordinated with Bar Manager on inventory numbers and helped placed orders with Harbor (Alcohol Supplier) and Barware supplier• Effective communicate skills with team members to fulfill customer requests• Stocked and maintained beer and wine coolers. Along with sorting and restocking beer kegs• Performed closing duties including cleaning, sanitizing and replenishing• Worked at a rapid pace to meet tight deadlines• Rotated stock by using FIFO

Ontario, California, United States

• Resolved service issues in a timely manner• Able to find lost or missing product through research and tracking• Maintained accurate inventory, inventory counts, stock records, and schedules • Selected receivers for use on specific routes by technicians• Tracked inventory shipments both incoming and outgoing through logistics • Conducted daily and monthly inventories of warehouse stock• Recorded inventory balances and cycle counts in company’s computer software and to Management• Assisted in training of two new warehouse employees• Received incoming shipments and reviewed contents against purchase order for accuracy• Rotated stock by using FIFO• Worked at a rapid pace to meet tight deadlines

Anaheim, California, United States

• Fielded an average of 35 customer service calls per day• Recommended and helped customers select merchandise based on their needs• Prioritized and fulfilled customer orders• Exchanged returned merchandise for customers quickly and efficiently• Tracked down sources of special products and services to meet customers' special needs• Checked all shipment related documentation to ensure that it is complete and accurate• Followed appropriate safety procedures for transporting dangerous goods• Performed routine maintenance on vehicles and auxiliary equipment, such as cleaning, lubricating, rechargingbatteries, fueling, or replacing liquefied-gas tank• Collected Cash, Money Orders, credit card payments and checks payments for goods delivered or loaded• Responsible for specials and advertising equipment• Key controller for equipment purchase orders

Anaheim, California, United States

• Greeted guests with a pleasant smile and superior customer service• Managed morning rush of over 220 customers daily with efficient, levelheaded customer service• Resolved customer disputes with tact and professionalism• Maintained calm demeanor during high-volume periods and special events• Adhered to recipe and presentation standards for specialty coffee drinks• Correctly followed all health, safety and sanitation guidelines• Arranged merchandise in innovative and eye-catching displays• Cleaned equipment, disposed of waste, closed registers and carried out other closing duties• Helped maintain inventory daily logs and escalated business supply needs accordingly

Certificate Of Completion, General Studies

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies

High School Diploma