Ryan Bradbury Email & Phone Number

England, United Kingdom

United Kingdom

Chester, England, United Kingdom

As part of Vodafone Global Enterprise, we manage the TechComms of multinational corporations. With our technologies and expertise, nothing is off limits. My role is to help customers transform their business with connectivity of all types, conquer challenges using real-time analytics and enhance operations using AI and computing power from the cloud. We work globally to support you locally. With a team spanning Asia Pacific, the Americas, Europe, the Middle East and Africa, we provide the expertise your business depends on. Together, we will use technology in innovative and exciting ways to open up your business to a new world of possibilities.

Newbury

Responsible for creatively designing commercial strategy (including £100m+ TCV opportunities) reflective of customer requirements within tight deadlines. Key to success is delegation, managing through others and meeting customers to identify ‘hot-buttons’. I manage stakeholders from Directors to Analysts to influence solution, strategy and governance before presenting and negotiating Commercial terms. I continuously improve processes, identify market trends and share best practice.

Newbury

Responsible for creatively designing commercial solutions reflective of customer tenders and working to tight deadlines whilst meeting customers to identify their key drivers such as contractual obligations, budget, cash flow, ROI and procurement objectives. I facilitate stakeholders including Project, Service and Solution Managers to design compelling commercial proposals at agreeable contractual terms whilst identifying efficiencies in COS, CAPEX and OPEX to manage payback and increase Cash Contribution and EBIT. I also navigate internal governance and present to Directors and customers. Responsible for managing UK Private and Public Sector bids across numerous Frameworks including PSN. This includes leading Protect and Restricted (previously known as IL2 and IL3) tenders.My team support bids with a value of £15m+. Lead commercial strategy on major Public and Private Sector opportunities between £10m and £85m TCV with the latter being in the top 5% of most valuable bids within the team for 2014/15 and has visibility at Director level including Wall Walk Presentations for which I am responsible.Commercial pricing lead for PSN Next Generation Framework renewal which is the main route to market for Vodafone to protect Public Sector framework & non-framework business across Vodafone’s whole suite of products.Subject matter expert for WAN solutions with a strong awareness and insight of competitors and market performance which has empowered me to mentor and tutor colleagues. Technological knowledge also expands to LAN, Mobile, Security Gateways, Unified Comms and Contact Centers. Cross-functional stakeholder management and facilitation has developed my understanding of Legalities, Project Management, Service and Solution which empowers me to streamline efficiencies and commercial innovation through confidently challenging subject matter experts at all levels of the business.Recently completed SCOTWORK Negotiation skills training. Also highly skilled on Excel.

Newbury

Commercially Managed over 50 customer responses in UK Public Sector across numerous Frameworks including PSN. This includes leading Protect and Restricted (previously known as IL2 and IL3) tenders with responses ranging from a standard 3 day response to bespoke 4 month solutions. The value of these bids ranged from between £50k to £10m.During this time, I transformed engagement between Sales and Commercial departments through streamlining and simplifying the contact process. Productivity has increased due to accuracy of data whilst opportunities can be rapidly and accurately qualified by senior management I was promoted to Commercial Manager within Major Bids Team in August 2014 which supports tenders with a TCV of £15m+ after demonstrating a winning mentality through strong commercial tender responses. This team manages the most valuable UK Enterprise acquisition and in-life customers and includes 8 other Acquisition Commercial Managers in a department with over 50 Enterprise Commercial personnel.

Vodafoen Hq, Newbury, Berkshire

During this placement I established an end-to-end initiative to generate customer case studies through incentivising sales teams to acquire leads before I then managed agencies to convert the opportunity into a written or video reference. This involved ownership of a £25k budget and finishing +300% targets.One of my responsibilities was to manage stakeholders including External Agencies, Brand, Customers, Legal, Marketing, Online and Sales to design and oversee the successful delivery of 2.5 million copies p/a of Vodafone’s ‘In Business’ Retail Magazine. I managed a £15k budget to trial previously unexplored Affiliate Marketing opportunities to drive revenue growth. I negotiated a zero risk opportunity which increased Vodafone’s penetration into the SME market.

Newbury

Vodafone Hq, Newbury, Berkshire

I conducted a department-wide quality review to analyse processes and creatively overcome team limitations through proposing and presenting a report to senior management advising on customer experience, culture changes, productivity and output quality Following a positive response to my presentation, I was empowered to introduce NICE call recording system and manage the implementation which outperformed all targets and facilitated team and individual coaching.I designed and implemented Unified Comms plan which increased department communication by 85%. This included establishment of a department Reward & Recognition programme and ‘video diaries’ of senior management which improved People Scores and motivationFeedback from senior managers on my time in this role included:“The thing that impressed me about Ryan from day one was that he never just did what was required, he always went that bit further and over delivered. He is not afraid to challenge and he is also very collaborative with his approach both upwards and downwards.”“Despite working remotely to the rest of the team, Ryan is trusted to deliver and have a massive impact. He is proactive and his positivity brings about fresh thinking and new ideas.”

Hanley Potteries Centre, Stoke-On-Trent

The first two months of the Graduate scheme were spent in my local retail store. I exceeded personal sales targets which in turned helped the store to surpass overall targets. I also Identified and presented opportunities to improve sales and customer NPS. One approved concept was sales closing techniques which enabled me to coach the team and resulted in increased sales within a trial period. This enhanced my understanding of customer needs and provided me with a fantastic insight into how business decisions impact on the front line.

Newcastle-Under-Lyme

In this role I received training in providing an excellent customer experience, dealing with objections and building rapport. In my first full month I won Employee of the Month after exceeding every KPI such as conversion, box value, up-selling and call quality. After demonstrating fantastic interpersonal skills with customers and consistently surpassing KPI’s, I was promoted to the most senior sales department, where I was later offered the opportunity to manage two teams of sales agents. This gave me the confidence to lead people, set targets and track performance. I was invited to participate in a ‘Dragons Den’ style competition based on improving current ways of working. My idea was chosen from 200 to be presented to the GMT. My recommendation was to improve current outbound calling practices by effectively segmenting customer bases, which was something that was overlooked. In terms of risk-to-reward, my idea increased Gross Profit by £200k per month and with zero incremantal costs. Furthermore, sales conversion rose across all metrics including:• Eligible records rose by 8.52% • Future eligible rose by 4.47% • Acquisition data rose by 2.41%This opportunity developed my relationship with the senior management team, empowering me to understand wider company objectives. My time with P4U fuelled my drive for targets and success, my confidence in suggesting and presenting opportunities for change. And, most importantly my ability to interact comfortably at all levels within an organisation.

Newcastle-Under-Lyme

I was responsible for hiring temporary staff for multiple regions. This involved CV evaluation and interviewing candidates to identify individuals with capabilities to exceed business objectives. I then provided sensitive and constructive feedback to unsuccessful candidates.I exceeded my target by filled over 170 Christmas sales assistant vacancies as well as numerous permanent positions. This was my first opportunity to manage my own workload in a professional capacity, and to develop my interpersonal skills through interviewing candidates and providing sensitive, constructive feedback where appropriate. This role required strong communication skills with colleagues and applicants to accurately assess applications whilst adhering to employment laws. Building and developing relationships with key stakeholders such as store managers, candidates, and HR advisors was important in order to produce effective results for the recruitment team.Promoted to Telesales Agent after showing confidence, passion and strong communication skills

This employment was part-time during term time then reverted to five days a week during summer and winter periods. Responsibilities include: • Locating bookings, ensuring prompt switchover, preparation of pitches for a variety of sports and management of referees for league bookings• Aiding customers with queries regarding bookings, taking payment details, helping with injuries and dealing with any customer complaints• Locking up of sports pitches and adjoining building

This pub/restaurant was located next to Sheffield Wednesday F.C. so experienced high volumes of custom on match days; therefore requiring fast and efficient staff who could greet customers, serve quickly yet still provide a friendly service and have good customer interaction skills when serving food. In 2009 I became the fourth and youngest ever member of staff to take over £1,000 revenue in one shift.

Ba/, Management

Education record

Subjects studied: Business studies Chemistry Computing History Mathematics & statistics