Ryan Braley Email & Phone Number

Mason, Ohio, United States

Mason, Oh

Mason, Ohio

Cincinnati, Ohio

Successfully lead team of 15-20 employees to meet performance requirements for business needs including monitoring, coaching and evaluating employee performance. Completed a full dimensional operational review to identify strategic and tactical opportunities according to industry best practices for call centers. Communicated findings to leadership with cost benefit analytics to illustrate financial opportunities. Worked closely with line management to teach and instill the discipline of execution through daily reviews of prior day’s productivity and how it related to dollars collected. Demonstrated exceptional skills in professionalism and responsibilities across a wide variety of areas. Ensure adherence by staff to quality standards, deadlines, and proper procedures, including correcting errors or problems; provided employees with guidance in handling difficult or complex problems, and problem resolution methods in resolving escalated complaints or disputes. Managed escalated installation issues across supported floor. Ensured complete customer satisfaction through delegation of critical issues to appropriate support associates for resolution and follow up.

Effectively utilize Avaya to monitor service level trend while helping to manage queues and track percent of forecast and other metrics for reporting. Enabled product groups to gain service level efficiencies through proactive adherence decisions and rebuilding planners within scheduling software for highest customer/employee/client satisfaction.Worked collaboratively within a team-oriented group to track, monitor and resolve customer technical issues with a one-contact resolution.Developed loyalty models within team which facilitated in high department morale and increased customer satisfaction surveys and employee retention

Created back links to employer’s website, enabling American Stationary to remain competitive within market by improving the website’s ranking in search engine results.Excellent link builder, increasing the popularity of the website address by posting/blogging in forums and submission of links to social websites. Developed and maintained product descriptions for website, driving increased revenue by attracting new markets with new strategies.

Created superior customer experiences by building relationships, asking questions and right fitting customers with accurate and updated product knowledge. Recognized for excellent job performance, creative troubleshooting and complex problem solving.

Bachelor'S Degree, Communication Arts

New Media/Communication Arts And Psychology

Degree was not completed as I moved out of state.

Associates Degree, Business Administration W/ Marketing Specialty