As a Process Analyst with a passion for technology-driven solutions, I specialize in optimizing business processes, improving system utilization, and empowering end users with the tools and knowledge to succeed. My role involves troubleshooting software systems, testing business processes, and recommending improvements, all with the goal of enhancing efficiency and user satisfaction. With hands-on experience in managing IT ticket systems, writing procedures, and leading software implementations, I help ensure seamless operations and user adoption within the organization.Prior to this, I was the founder of a nonprofit technology startup focused on mobile and web applications for behavioral change. Over the course of 10 years, I honed my skills in project management, problem-solving, and technology solutions, working closely with diverse teams to create impactful products aimed at improving lives. My entrepreneurial journey has instilled in me a strong understanding of the intersection between technology, business needs, and user experience.I’m excited to contribute to organizations that prioritize innovation, continuous improvement, and delivering value through technology.