Led architecture and project management for variousapplications, streamlining student enrollment and improvingefficiency.Led Docker host optimization, resolving inconsistencies,enhancing security, and streamlining recovery for efficiency.Developed and executed an in-place upgrade process thatmigrated CentOS 7 servers to AlmaLinux 8.Trained and mentored team members for more efficientsystem management.

Implemented Git version control for Ansible configurations,automating testing to ensure error-free infrastructuremanagement.Developed and implemented a new Linux patching processthat incorporated various server types and security protocols.Developed automated processes for managing permissions,patching, security updates and system reboots.Created a detailed documentation system that improvedoverall system understanding and knowledge sharing.

Designed automation workflows that assisted with routinetasks using both PowerShell and Microsoft's Power Platformapplications.Developed an app to help inventory assets within the datacenter and accurately track all hardware history.Monitor high-level networking and data center infrastructure,performing updates and escalating service and hardwareoutages.Log detailed incident reports indicating who participated,cause, steps taken, resolutions, and steps to prevent in thefuture.

Support remote users via phone with desktop and applications support requestsSupport local office with user setups and requests requiring local hands-on attention User modification and creation in Active Directory and Office 365 ExchangeInstall, support and maintain PC applications in a Windows 7 Active Directory environment. Software includes Operating Systems, MS Office, VPN, System Management tools and various business unit software titles.Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications. Maintain proper documentation to properly track the status of all service calls, to assist the helpdesk in providing prompt response to users, and report on the progress of duties related to project participation.Support and participate in the continuous assessment and improvement of the quality of care and services provided.

Actively listen to customer needs and offer appropriate education of products and services to prevent churn. Respond real time to customer Inbound questions and problems. Make outbound calls to touch base with new customers, determine if satisfied or need help, and ensure the customer is satisfied with their new installation. Utilize resources to up sell and explain competitive edge. Effective use of persuasive techniques to overcome objections. Educate customers in the use of installed products, service offerings, billing, charges, and product features. Resolve customer complaints and situations calmly and courteously. Troubleshoot and resolve service and technical problems using remote control tools with PC/MAC and tablet. Troubleshoot and resolve issues when the customer is using a smartphone app. Meets retention, sales and customer service performance metrics. Explain and instruct the customer on the value and operation of the product and service. Retain customers at high risk for churn.

Perform administrative support to the pastor and admin. Develop, program and utilize new service scripts weekly. Create hard copy and digital presentations that are distributed to over one hundred people weekly. Track and record important data and information regarding members of the church.