• Greet clients and prospective members• Provide information to potential new clients• Distributed correspondence from existing clients to owner• General cleaning duties; vacuuming, sweeping, dusting

• Support and provide superior service via phones• Apply the elements of building positive rapport with different types of customers over the phone.• Guided Medicare members with their insurance needs.• Use an effective approach to handle special telephone tasks.• Manage call transfers, messages, call backs, holds, interruptions, and unintentional disconnects.

• Assisted the Supervisor of Upward Bound and Educational Talent Search Programs and UB/ETS Advisors with reports, student mailings, correspondence, maintaining current records, budget development and tracking, and problem solving with participants.• Prepared recruitment materials for the programs. Made travel arrangements for staff and participants for campus visits and educational/cultural events.• Endorsed academic and career goal setting, transfer, personal, financial aid and academic advice to participants.• Published program information and distributed newsletters for participants.• Implemented human resources processing of UB summer staff, including recruiting, completing personnel paperwork and monitoring pay sheets.• Facilitated in staffing the UB summer component during evening hours.• Organized UB grant meetings. Recorded and published meeting notes to staff