Ryan Bunch Email & Phone Number

• Developed and implemented new customer experience strategies that would position the company to increase market share by 400%
• Developed streamlined process and best practices for starting and operating this business that would be used to replicate success and shorten time to open
• Negotiated and managed the acquisition of a struggling family owned dealership that was established in 1978 resulting in a successful turnaround
• Contributed to a first year $1M net profit through the implementation of customer experience strategies and the building of strong community relationships
• Implemented a culture of accountability that would result in high performance employees being empowered to grow the company

• Developed and implemented process that would significantly reduce the sales process allowing for an increase in transactions and efficiency within operations
• Responsible for the development and delivery of compliance training that would reduce and mitigate risk associated government regulations
• Instrumental in the creation of a pipeline of successful sales people by identifying strengths, delegating appropriately and training in preparation for growth
• Successfully implemented a streamlined process for reducing contract funding time from 10 days to 3 days resulting in increased cashflow
• Increased department opportunities by implementing online strategies and website to generate and cultivate prospects

• Successfully secured a top producer status within the first quarter through the understanding of customer needs and providing a consultative approach to sales
• Diligently learned about the customer, product and need in order to provide expertise resulting in the ability to support other sales people to increase overall revenue

Broomfield, CO, US

• Implemented successful customer incentive program that would result in increased customer experience satisfaction revenue from previous customers
• Responsible for the training, evaluation, counseling, disciplining, motivating and coaching of 20 employees to ensure organizational values clearly understood and drive high performance
• Successfully managed, developed and cultivated key relationships with guest to maintain the organizations value in customer experience
• Contributed to an increase of employee retention through the development of a culture of accountability and a clear understanding of the impact each role has on the business
• Developed strategic survey that would increase customer satisfaction index resulting in the tool being used as a benchmark companywide

Education record

Education record