Ryan Bursey Email & Phone Number

Denver, CO, US

Denver, Colorado, United States

• Serve as one of Zivaro's Customer Success Managers. Steps along-side Sales and Engineering resources to maintain a high level of customer satisfaction by building long-term strategic relationships with Zivaro customers.
• Serve as a customer advocate, often functioning as a liaison between customers and internal teams.
• Ensure that needs and/or requirements considered critical to the success of customers are communicated and managed throughout the organization.

• Responsible for developing technical solutions that helped clients navigate between business needs and technology solutions in order to drive revenue, reduce costs, and reduce risks.
• Provides/sets technical direction by following industry best practices and fulfilling functional roles within customer engagements
• Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity
• Acts as liaison between sales and post-sales teams once the solution is sold to help articulate the business challenges, scope, approach, and expected outcomes of the designed solution.
• Responsible for continuous career and technical development through vendor trainings, coursework, and certification obtainment.
• Customer Success Manager for the Zivaro Lifecycle Advisor/Customer Experience Practice with a focus on Collaboration and Enterprise Networking

Greater Denver Area

• Managed and led a six-person Inside Sales team by being an escalation point for both internal and external customers, coordinating all meetings and vendor trainings to ensure the team is current on emerging.
• As a stakeholder in GTRI business processes, was an influencer & thought leader in the creation of GTRI’s Order Management Portal by identifying the customer need, advocating the need to upper level management, and.
• Built credibility, established rapport, and maintained communication with stakeholders at multiple levels, including those external to the organization.
• Responsible for supporting the highest earning Account Executive, while also maintaining all responsibilities of my previously held Inside Account Manager position.

• Developed and maintained relationships with clients, vendors, distributors, Account Executives, and management to foster success for GTRI, strengthen client satisfaction and loyalty, and increase GTRI’s visibility in.
• Provided customer support and managed accounts throughout the entire sales cycle by negotiating pricing, creating quotes, ensuring accurate and timely invoicing, and following up with customers after purchases to.
• Fostered customer loyalty by ensuring that our customers fully utilize the value of our solutions and services.

Education record

Education record