Ryan Bush Email & Phone Number

Louisville, Kentucky, United States

Louisville, Kentucky Area

Louisville, Kentucky Area

Contracted by TEK Systems to work on a PC refresh project at the Ford Truck Plant. The scope of the project is to replace old Dell PCs that are at the end of their lease, with new Dell PCs. Both desktops, and laptops, are being replaced. The PCs are imaged by the field technicians before they are deployed. During the refresh process the field technicians backup the data on the old machine, then transfer it to the new PC.

Louisville, Kentucky

Contracted for a 3 month Desktop Support roll with NTT Data to help out with a large scale project, and to help out with other tasks, at Conifer Health Systems. The scope of the project was to move each employee from their current cubicle, to a new cubicle on a different floor. Each move included moving each user’s computer, and phone, to their new cubicle. After moving the equipment, the computer and phone was setup and tested, then new printers were mapped and the applications were tested, so that users were able to continue working. Was also responsible for imaging computers for new users, creating new computer and user accounts in Active Directory, resetting user passwords and solving computer hardware and software problems.

Louisville, Kentucky Area

Was contracted by Konica Minolta to help install 2800 Zebra label printers in several Norton Hospital locations in downtown Louisville, and the outer Louisville area. The installation included building and installing brackets onto wall mounted computer systems, as well as, computer systems that were mounted on mobile carts. Also, a part of the installation, the Zebra label printers were configured, and calibrated, prior to installation. Wrote technical white paper that explained how to install, and configure printers, so that Norton IT technicians would have instructions on how to install printers on new wall mounted, and mobile, computer systems that would be placed in the field, after the initial installation of the 2800 printers was finished.

Louisville, Kentucky

As a Service Desk Technician, I was part of a team of service desk technicians that provided Tier 1 Help Desk phone support for Sempra Energy, in California. The company has over 14,000 employees and each technician handled anywhere from 20 to 40 calls a day. Responsibilities included: using Active Directory (reset passwords, unlock accounts, assigning users to different groups, assigning permissions to different users, etc.), used remote connection software (LogMeIn and RDP) to connect to user’s computer to install and configure software, as well as, fix software issues, supported all Office applications, walked users through instructions on how to install, configure, and use software, and many other things.

Louisville, Kentucky Area

As a full time Associate Engineer, I worked out of the home, and performed break/fix repairs on PCs, Tablets, Phones, TVs, Laptops, and Printers. This was a 100% travel position. The repairs were performed face to face, either at the customer’s home, or at a place of business. I handled a wide variety of customers, and I set my own daily schedule to meet their needs. Most of them were easy going, but some were more difficult and required special attention and care. All repairs were performed on warranty products from Dell, Lenovo, HP, and Lexmark. Before repairs were performed, I was responsible for evaluating the products and, making sure that the units qualified for warranty service. I also had to contact the hardware vendors and work with them to get additional parts, or replacement parts for DOA parts.

Louisville, Kentucky Area

Was contracted by Insight Global to work for Hewlett Packard. I was dedicated to the Bank of America account. While at Bank of America, I performed all of the duties of a Desktop Support Technician. I did break/fix hardware support for both computers, and printers. I also did software support (both in-person and remotely), imaged PCs, installed new laptops, and installed new desktops. I was also responsible for IMAC moves, decommissioning sites, and inventorying equipment. Some travel was required to support sites in other cities in Indiana, Kentucky, and Ohio.

Louisville, Kentucky Area

I worked for PCM Sarcom for 3 years. I have done repair work for LG&E. I repaired printers, plotters, and PCs that were both under warranty, and out of warranty. While working at LG&E, some travel was required. As the sole dedicated hardware technician, I was required to cover all LG&E facilities in the state of Kentucky, and in Virginia. I did printer and plotter repair work for Louisville Metro Government, and the Kentucky State School System. I imaged iPads for Child Life Services at Kosair Children’s Hospital. I also did PC rollout projects for Huntington National Bank, PNC Bank, Norton Hospital, and Kosair Children’s Hospital. Some travel was required for the Kentucky State School System, Huntington National Bank, PNC Bank, and Norton Hospital.

Various

I was contracted by Murtech Consulting, to work for Compucom, to install and service HP Photo Center Instant Print systems for Walmart. This was a 100% travel position with a coverage area that included the Midwest and Mid-Atlantic regions. The systems included both Inkjet and LaserJet printers, as well as, order kiosks powered by Windows XP, Dymo label printers, dye sublimation printers for 8x10 photos, CD replicators, and HP Procurve networking equipment. After the HP Instant Print systems were installed, the Walmart Photo employees were trained to use, and maintain the systems. In addition to installing the HP systems, I was also tasked with repairing systems that had already been installed.

Louisville, Kentucky Area

I was part of a team of technicians contracted by Modis for a Cisco switch and HP server installation project for Home Depot. The scope of the project was to install a Cisco switch and to replace 4 IBM, and HP servers, with 2 HP servers at each site. After the new equipment was installed, we worked with the employees to validate the equipment, to make sure that all store systems were working properly.

Various

I was contracted by TAC Worldwide for a 5 week Cisco switch installation project for CVS stores in Indiana and Kentucky. The scope of the project was to replace existing 24 port network hubs with new Cisco 2960 network switches. Responsibilities included: installing the new Cisco switch, training new technicians while on the job, making sure that all store systems were in working order before leaving site.

Louisville, Kentucky Area

My official title at Geek Squad City was Super Senior Counter-Intelligence Agent, which is a different name for Senior Technician, or a Level 3 Technician. Geek Squad City is a Best Buy service center that repairs desktop and notebook computers for Best Buy customers from all across the country. We used well known hardware diagnostic software (Memtest, PC Check, and others) to diagnose hardware issues. We also performed virus removals, driver reinstalls, registry edits, O/S re-installs, and a variety of other software fixes when needed. Work was done on units that were in and out of warranty. I was promoted to the senior technician position during my first year with the company. As a senior technician, I supervised 3 other technicians, and also trained new technicians when needed.

Louisville, Kentucky Area

I was contracted by Modis for a 5 week project that was performed in co-operation with the IT department of the Ford Truck Plant in Louisville, KY doing a major rollout of Hewlett Packard networked printers. The rollout was part of a cost cutting program which replaced 500 old printers, copiers and fax machines with 200 HP LaserJet and HP LaserJet Multifunction printers. Responsibilities included: installation and configuration of networked printers, maintenance of defective printers, removal of old devices, and helping the end users to map the printer to their computers.

Louisville, Kentucky Area

I was responsible for diagnosing and repairing Hewlett Packard and Compaq laptop computers. These repairs included anything from replacement of broken plastic parts to the replacement of the laptop’s internal hardware. I was also the Test Line Team Lead for the second shift team before becoming a laptop repair technician. The lead tester’s responsibilities were to functionally test Hewlett Packard and Compaq notebooks, supervise the production of other testers, and maintain the equipment on the test line. Maintenance included was: the replacement of defective network cables, troubleshooting of the imaging server, and resolving any issues associated with the laptops themselves.

Computer Network Administration

Vocational Diploma, It Network Systems

Studied for A+ certification test and the Cisco CCNA certification test.

Diploma, General

Activities and Societies: Marching Band