Log and process subject access requests within the OneTrust platform by sending initial response, validating identification, collating data requested from all areas of the business and redacting data in line with the SAR group policy. Dealing with customer concerns by investigation and collation of evidence, listing findings to reach a conclusion before sending a final response to data subject. Notify the Data Protection & IT Security Manager of the incident. Log and process data deletion requests from data subjects within the 30 calendar day time frame and co-ordinate with all areas of the business to ensure customer requests are fulfilled. Assisting Data Protection Manager communicate, update and maintain governance policies across all business areas.

Assess business policies and operations, ensuring UK Business Data Privacy adheres to Centrica privacy requirements and government regulations for protection of private information. Record and update processing information, maintain and distribute privacy assessments to businesses and third-party vendors. Maintain privacy management platform and provide support with data inventory and mapping, as outlined by regulatory requirements. Finalize and monitor data deletion requests and UK Business DSARs, supporting cookie compliance by monitoring scan results and highlighting irregularities. Inspect and recognize data system infringements/threats. Analyse Article 30 report and privacy notifications. Evaluate privacy system impact assessments and compile detailed data figures. Manage privacy awareness training rollout and follow ups. Liaise with senior management on implementing optimal software systems meant to improve analysis operations. ● Received high praise for designing and distributing GDPR training guides to various business functions.

Detected and assessed customer account inaccuracies, utilized asset/service database to define service levels, and maintained asset register to ensure delivery of efficient data collation. Collaborated with co-workers in resolving client/customer queries. Sustained accuracy of configured data, conducted alignment checks and reconciliations of extensively configured data. Analysed data source changes and secured system/data gaps. Highlighted operational plans and implemented methods of achieving targets. Compiled weekly documents (auditing) for stakeholders, formulated key quality assurance procedures, and connected with business professionals through use of business communication tools such as intranet, Yammer, and Taking Action.● Updated supply address portfolio for electricity and gas business customers, which increased accuracy by of recorded information by 80%.

Reviewed and analysed system specifications, evaluated product code, and created logs to document testing phases. Performed automated/manual testing on software systems, produced detailed reports on online billing system defects and malfunctioning, and communicated findings to technical staff. Assisted with troubleshooting and conducted post-release testing. Identified business requirements and finalised assigned tasks ahead of schedule. Corresponded with quality assurance (Q&A) in formulating strategies which resulted in newly developed billing system. ● Guaranteed 100% testing efficiency through development of new accounts, after utilising new billing system.

Utilized multiple tracing tools (Google, Credit Safe, Service Desk) which located landlord/tenant personal and financial details. Attended to client/customer correspondence (online submissions, emails, and letters) and resolved queries. Scrutinized and assessed customer accounts, monitored legitimate/illegitimate business relocation, and mitigated potential risks. Adhered to outlined safety and environmental and business regulations, promoted best practices and ethical processes which improved over all business interaction. Developed strategies which facilitated beneficial relationships with customers and landlords. Minimized business/client risk and formulated cost-effective strategies. Recorded client information onto BGB systems.● Conducted research and led investigations which resulted in brokers being arrested for creating fake accounts, to distribute supplies to companies.● Part of Trace team which diligently identified and located potential customer contact details, leading to large number of newly created accounts with information provided by departing customers. ● Part of Business Movers Validations team which controlled legal documentation and identified illegal business transactions.

Organised appointments with meter operators for reconnection/disconnection of suppliers. Devised essential strategies aimed at improving communication with meter operators and suppliers. Corresponded with third-party and internal debt collectors and received information relating to disconnection arrangements and legal proceedings. Promoted best practices which facilitated business relations. Updated business database and meter information which led to efficient ways of determining material supply status. Enhanced business operations through strengthening of relationships with multi-functional departments. ● Successfully improved business relations through progressing organisational goals and developing long-term business connections.