Ryan Cabatingan Email & Phone Number

• Onsite support engineer for Lenovo and HP laptop\monitor\AIO brands.• Response to any reported incident case immediately.• Assists the customers for non-hardware (software\drivers) issue and resolved it on the same day.• Diagnose any hardware issue and order necessary parts for warranty\not in warranty computing machines.• Replacing\Installing with proper configuration and safety precautions of any hardware parts of the computing machine including full testing.• Reports any defective parts received with proper documentation and unit testing to Lenovo\HP.• Preparing bulk number of machines with working and updated OS and hardware drivers.• Reports any design issues including software\drivers to Lenovo\HP supports.• Assign as an end user IT support in Maersk Kanoo UAE (1month) and Dubai South (1month).

Sharjah, United Arab Emirates

IT Assistant February 2015 – Present • Acts as the first point of contact for all network issues.• Installing, configuring and maintaining servers, PC’s peripherals, IT tools/equipment, packaged software, antivirus, utilities, software tools and software patches.• Ensure all new equipment is functional before it is distributed.• Troubleshoot problems arising from hardware, software, application systems, network infrastructure virus and security related attacks.• Set up equipment in offices, classrooms, and labs. Along with setting up accounts and profiles for all users using Active Directory User and Computers.• Respond to emergency call to classrooms for equipment, software and network problems and provide technical support for software projects at school.• Administrative task (related to MS office work).• Prints and fix’s errors of the student reports.• Monitors and operates CCTV and school audio system.• Supports Telephone System, D6 School Communicator and all third party applications.• Gives assistance in MS Outlook version 2007, 2010 and 2013.• Updates, installs new application and fix’s software issues of the school IPAD’s.• Monitors DHCP server.• Manage LAN cable connections.

Mandaluyong, Philippines

Software Engineer November 2010 – October 2014• Implements technical design through Java CCB Base, Oracle CCB configurations with unit testing.• Fix’s and debugs existing codes with unit testing.• Support test team in data preparations.• Package testing.• Trains new staff.• Technical design.• Merge the codes of the previous and current codes.Projects involve:• EDF Energy, United Kingdom• Nihonkai Gas, Japan