Ryan Cabrera Email & Phone Number

It is the primary responsibility of the Hotel Operations Manager to oversee the daily operations of all Front Desk related areas and to ensure that standards and strategic objectives are being upheld. The Hotel Operations Manager will play a vital role in guest satisfaction, revenue management, and team engagement. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures.Assist with the operational functions within the department consistent with the strategic plan and vision for the department, the division and the property.Assist with monitoring fiscal budget, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability.Assist with managing the delivery and measurement of guest service within assigned department(s) consistent with the company’s core service standards and brand attributes

Manage staff of over 150 Front Desk AgentsMaintain staff schedule to meet daily labor statistics and to maintain constant coverage in all areas of the Front DeskConducted monthly performance based Team Meetings with employees Assist front desk employees in guest – related problem solvingClosely manage room inventory count to meet/exceed the monthly corporate upsell goalsWork closely with other departments such as Housekeeping, Engineering, & Groups to ensure the correct information is being communicated to the agents and guests

Manage room inventory of over 4,000 roomsWork closely with Housekeeping, Engineering, & Groups department to ensure rooms are in good conditionSet up room tours for the Sales DepartmentClosely manage inventory count to provide our team for successAssign and register guest hotel accommodations in a high volume resortHandle various forms of monetary transactions from guestsProvide exceptional guest services the MGM GRAND wayMaintain knowledge in OPERA Property Management System

Rotated in five departments in 6 weeks (90 hours total)HR, F&B, Front Office, Finance, and Sales & MarketingLearned all aspects of a hotel and its operationsShadowed/assisted manager from each department with their tasks and completing essential reports