Senior Manager, Customer Resolution And Communications
General Electric Company - Renewables
Transformed the involved end of warranty closeout process and led the overhaul of GE’s technical informationletter process. • Led a team of CRM’s who led GE Renewable’s warranty administration, warranty closeout execution and issue resolution for GE’s installed fleet of ~40K wind turbines Globally.• Drove collaborations with global and cross functional teams and served as main organizational strategist for implementation plans, dispute resolution proceedings, end of warranty claims and other strategic issue related imperatives. • As owner and administrator of GE’s Global Technical Information Letter (TIL), Electronic Technical Communication (ETC) and Customer Letter (CCL) processes, led a full system and process transformation that reduced publication cycle time by 85%.