First point of contact for customers seeking technical and administrative assistance with Department of Defense temporary duty travel and enrollment in military education. • Responsible for maintaining and supporting multiple Army DoD Systems across multiple networks. • Oversaw the travel operations for a brigade-level organization with over 3,000 personnel. • Interacted with customers and clients to identify business needs and requirements. • Managed and monitored travel budgets, coordinated transportation both CONUS and OCONUS, and ensured compliance with government regulation. • Oversaw the management and coordination of Army Training Requirements and Resources System (ATRRS) operations for a brigade-level command. • Ensured accurate tracking of training requirements and resources for over 3,000 personnel. • Maximized training efficiency by implementing 'pre-school certification,' resulting in a 98% completion rate for personnel.

Instructed, mentored, and trained personnel across a wide-array of topics, including leadership, ethical and legal decision making, risk management, written communication, and effective listening and communication through hands-on and multimedia approaches. • Responsible for 30 user accounts and network access, and providing consistently rotating access to educational programs, share points, and computer hardware. • Evaluated and supervised student activities and performance levels to provide reports on academic progress. • Met with students to dispense course and career advice, and provide guidance and potential opportunities within their respective fields. • Assisted with the creation and implementation of the Army's first program of instruction for the National Strength and Condition Association's Tactical Strength and Condition Foundation instructor course, certifying over 100 students

Advised Executive Leadership in administrative, logistical, and tactical operations. Personally provided oversight and coordination of operations for over 4,000 personnel. Ensured timely and accurate communication between all levels of leadership and staff. • Facilitated the successful planning and execution of numerous complex and high-stakes missions. • Responsible for information assurance and security across both Secure and Non-Secure Internet Protocol Router systems. Provided support for SIPR/NIPR Access Point terminals across a tactical network in multiple environments. • Built and managed comprehensive sync matrices, tracking over 1,000 rotating tasks in support of higher headquarters’ operations, enabling greater situational awareness and proactive reporting procedures. • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines. • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.

Served as a flight coordinator, managing air travel for personnel and coordinating the delivery of equipment in excess of $15B in a high-stress environment, and as a liaison between NATO partners, US personnel, and federal contractors. • Responsible for the installation and upkeep of over 40 fiber optic access points, user access and permissions. Coordinated with communications departments for network modifications and hardware installations. • Ensured 100% accountability and supervision of over 2000 personnel across three separate countries, allowing for accurate data collection, transportation, and the success of numerous missions. • Managed Human Resources operations for both DoD civilians, NATO forces, and U.S. forces, ensuring timely and accurate personnel actions, awards, and promotions.

Oversaw the training, mentoring, and leadership of numerous individuals. Responsible for their welfare, mental and physical health, and overall good order and discipline. • Kept up-to-date on mission objectives by researching intelligence targets to understand significance in geopolitical context. • Leveraged information systems and developed efficient methods for archival and retrieval of critical knowledge products. • Determined necessity and type of additional resources and change of approach and techniques. • Responded to both professional and personal emergencies with speed, efficiency and knowledgeable assistance.