Ryan Carley Email & Phone Number

Bay City, MI, US

United States

Louisville, Kentucky

The Woodlands, TX

• Developed a comprehensive branch operating model designed to improve consistency and executed an extraordinary sales and service model throughout 750 branch locations.
• Improved core production by 15%.
• Led the build out of 85 new branch locations creating the standard for the branches of the future.
• Implemented, executed, and trained a consistent sales management process throughout footprint.
• Created and implemented a banker friendly process for a more technology focused customer experience.

• Led connection, advocacy and education for over 800 Member businesses. Executed development of new strategic plan and programming.
• Created collaboration within state and local government on pro-business legislation.

Bay City MI

• Led sales process, execution and operations for 135 branch locations and 600 employees in Michigan.
• Successfully integrated two distinct company cultures through high touch, high visibility coaching.
• Led branch and small business strategy redesign during merger resulting in growth to $25 billion.

• Led a team of 9 that included Sales and Operations for 229 branches, Small Business Banking, Mortgage, Marketing & Communications, Sales Support and Call Center.
• Developed, trained and implemented branch operating model, sustaining consistent approach to client experience and revenue growth.
• Led the introduction of Small Business Banking including certification program to increase effectiveness of calling efforts resulting in a 57% lift in new loan production.
• Led implementation of measurement systems that tied the operating model and strategic direction resulting in increased profitability.
• Implemented branch staffing model saving $1.2 million annually.
• Moved Client Experience promoter score from 90% to 94%.

• Accountable for commercial loan portfolio and 47 branch locations. Managed a team of 10 Commercial Bankers and 7 Retail District Managers.
• Maintained existing outstandings and grew commercial portfolio by more than 30 customers annually while shrinking the bank.
• Grew core deposits by 20%.

Led sales process and execution for 233 branch locations and 1100 employees with accountability to productivity of 5 Regional Managers and 19 District Officers. Actively participated in retail and corporate strategy execution.