End-to-end owner of administration and development of Salesforce capabilities to support users and partners of a digital non-stock marketplace. Collaborated with cross-functional teams to refine requirements and architect solutions for support, account management, and marketing personas.• Developed a robust supplier onboarding application that facilitated collaboration among contributors to complete dependent, asynchronous milestones. The application reduced the overall supplier onboarding time by 30% within the first quarter of its release.• Created a CI/CD pipeline with DevOps Center and GitHub, unlocking efficiencies in the development lifecycle with incremental releases, rollback capability, and allowing easier review of changes before finalizing a deployment• Integrated external platforms for batch and real-time data synchronization

Managed customer service enablement for projects that explored opportunities to expand our special-order marketplace beyond the Pro Services desk at retail locations• Prepared training material, service ticket taxonomy, and quality assurance processes for customer support teams• Collaborated with engineers to create voice and chat channels and configure routing logic• Created a custom-order door lock configurator connected to Salesforce Web-to-Case using pure HTML, CSS, and JavaScript