Ryan Casstevens Email & Phone Number

Sacramento, Ca, Us

Sacramento, California, United States

Sacramento, California, United States

Developed the internal training program for new consultants and engineers, including video content, evaluation metrics, and weekly mentor sessions to review ongoing issues, provide feedback, and assess goals. Currently orchestrating a monthly webinar series for all clients and building the pathway for e-learning video content and distribution.Manage all aspects of client requests for both onsite and remote training from scope of work documentation, project quote and assignment, and ROI followup.Engage both onsite and remotely with end users of the software ranging from the Executive level, Human Resources, Finance and Payroll, to Managers responsible for day-to-day operations within the system (scheduling, deployment, timecard editing, and staff communication).Manage all phases of new client implementations, including kickoff, requirements gathering, database design and building, training and follow-up. Lead onsite and remote design sessions in order to fully document customer requirements for the ABIMM Workforce Management solutions. Collaborate with client vendors to execute complex assignments related to sensitive employee information, labor laws and contracts, customized data imports/exports and integration with PR/HR systems (Ultimate Software, Workday, and ADP).Create and maintaine all project documentation including accurate records of individual implementation project deliverables/work products, status and issues.

Sacramento, California

Sacramento, California

Lead education team to effectively coach students to deliver a superior guest experience.Hired, trained, and coached education team and support staff.Conducted quarterly performance evaluations and career path reviews in addition to monthly classroom audits to review course plans and inspect course files.Created and maintained the master education and school calendars, including trainings, technical skill certifications, and all student events.Developed iPad learning program from technical project management to educator curriculum development and student roll-out in 2015.

Sacramento, California

Lead technical and soft skills classes to develop and grow technically proficient and business ready Future Professionals and new educators.Facilitated student events and mentor Future Professionals on job placement goals.

Sacramento, California

Managed daily business operation, including sales, staff supervision, scheduling and oversight of student population. Influenced student satisfaction, retention, and timely matriculation while maintaining a high state board licensure passing rate.Created and inspected marketing and digital media materials to align with monthly promotions and sales objectives.Coordinated annual student sales competition in 2015.Directed the sales team on KPIs to grow the business and exceed sales goals.

Rancho Cordova, Ca

Created purchase orders for all products, including service and customer special orders.Maintained and developed relationships with vendors for products and services.Coordinated outside sales promotions, events, shows, and product demonstrations.Ranked #3 in Can-Am Spyder accessory sales in America during first year on the market.Designed all visual merchandising for pro-shop, vessel showrooms and trade shows.

Aurburn, Ca

Performed buyer duties with multiple vendors to stay ahead of latest trends.Educated sales staff on new market technology within the board sport industry.Consistently exceeded sales objectives while acquiring new accounts.

Fair Oaks, Ca

Managed, trained and assisted sales staff at 4 retail locations.Increased sales revenue by successfully promoting products and addressing customer needs. Consistently ranked top in sales company-wide.Researched and ordered new products to increase revenue and attract new customers.

Sacramento, Ca

Advised students one-on-one in General Education requirements.Mentored student athletes to maintain NCAA academic eligibility and served as an advisor for the Undeclared Students Advising Program.Presented academic requirements, campus policies, activities, and resources to individuals and groups of 10-400 during student orientation sessions.

Bachelor Of Arts (B.A.), Communications And Public Relations

Cosmetology, Cosmetology