Ryan Castleberry Email & Phone Number

Austin, Tx, Us

Wayne, Pa, Us

- Identify workflows and assist clients with the configuration and setup of various applications to support these workflows while focusing on the end-user and utilizing agile methodology- Conduct regularly scheduled progress meetings with key stakeholders and core users- Transform client data extracted from the clients' Legacy System and load this data into AssetWorks' database- Lead interface development to support integration with third party products and in-house applications through requirements gathering- Perform Quality Assurance testing throughout each project to ensure application configuration and functionality aligns with implementation specifications- Provide system training via training sessions, written documentation, and video training curated to align with each client's unique application instance

Austin, Tx, Us

- Act as primary point-of-contact and lead financial institution customers through data integration projects of various size and scope- Balance and organize priorities and responsibilities tied to concurrent projects as well as supporting existing clients- Collaborate with customers and colleagues to understand business needs and translate into preferences for data processing configuration- Establish expertise in proprietary integration technology and processes- Develop industry and front-end product knowledge- Coordinate and conduct user testing sessions as well as training sessions on self-service technology- Own file/document transfer processes from installation through support- Troubleshoot existing client configuration and contribute to general customer support- Work hand-in-hand with integration product team to test and maintain existing tools as well as identify new functionalities

Teaneck, New Jersey, Us

- Use T-SQL & PL/SQL to update production data and diagnose client issues.- Work with Database Administrators to perform database operations – creating new databases, updating credentials, unlocking accounts, etc.- Manage Web & Application Servers.- Deploy and configure new servers as required for each application.- Update and maintain component maps for application network architectures.- Work with Business to gather any new requirements for applications and structure plans for implementing them.- Consult and work with Vendors for application upgrades and issues.- Identify and implement process improvements and automation opportunities on the application and project level.- Function as IT Technical analyst.- Work with global legal users on issues and tickets raised by them, adhering to SLA standards and policies.- Communicate with users on the status of tickets on regular basis.- Monitor critical issues or problems by tracking those & resolving on time and recommending actions wherever required.- Work with business for UAT. - Provide application support globally for Legal department.

Teaneck, New Jersey, Us

Teaneck, New Jersey, Us

- Collected missing requirements for Configuration Items within central database by working with item owners to audit each item following necessary updates.- Verified integrity of audited Configuration Items using component mapping and update items to ensure accuracy.- Piloted owners through the update and audit process and set clear expectations for completion of the audit.- Divided tasks among team members to meet predetermined deadlines efficiently.

Teaneck, New Jersey, Us

- Collaborated with on-site & offshore teams to facilitate SAP BI & Data Services Service Pack upgrade testing for numerous servers and developed documentation for the client’s IT organization.- Completed administrator tasks to support Reporting & Analytics team operations: Debugging SAP Business Objects Reports, migrating reports from source to target environments, and assigning security groups.- Monitored performance and provided maintenance for +20 servers to facilitate Reporting & Analytics team operations and MDM team operations for data warehousing/ETL.

- Utilized platforms such as ABS and NECHO to update clients' policy information, promote leads to prospects, review policies with clients, and complete payments.- Corresponded with local rental properties to maintain a mutually beneficial relationship by persuading tenants to utilize our insurance services for their properties.- Organized daily tasks for team members regarding reviews and quotes for potential and existing clients.

- Created and maintained Microsoft Excel Spreadsheets to log workload and hours worked by summer maintenance employees. - Received direct instructions from supervisor and delegated tasks to maintenance employees to ensure project requirements were fulfilled. - Oversaw and worked alongside other maintenance employees to ensure task completion yielded supervisor and owner satisfaction.

- Efficiently worked independently and as a team member using various equipment to improve landscaping surrounding businesses and private homes. - Communicated with customers to confirm project expectations and satisfaction upon completion.

- Implemented detailed plans facilitated by a supervisor.- Worked along side other employees to collaboratively install functioning irrigation systems for homes and businesses.- Returned to existing systems to troubleshoot and repair reported malfunctions.- Activated systems for existing customers at the beginning of the season and set times for operation.

- Acted as either assistant or head coach during practices and games to develop starting line-ups and instruct athletes of strategies, rules, regulations and techniques.- Assessed performance of athletes and communicated constructive improvement ideas, encouraged and motivated athletes during practices and games.- Performed as liaison, communicating events and schedules with parents and orchestrating adjustments due to conflicts.

Bachelor Of Informatics, Informatics In Business

Education record