Individually managed installation projects from start to finish, including server imaging, database configuration, network setup, hardware installation, and client trainingAssist the Sales team with development and setup of demo systems, performing the demos and needs analysisExamine current customers' upgrade needs and work with them to develop quotesDeveloped server images for all hardware sets, and designed disaster recovery procedures for hardware and software failuresFielded support calls from customers to assist in troubleshooting problems, or implementing new configurationsTrained end users on operational and troubleshooting processesCreated documentation on new solutions and maintained a network knowledge base.Logged, updated, and managed support tickets through TigerPaw software suite

Answered support hotline and resolved technical issues using Track-IT to log issues and resolutions. Opened and Completed over 20,000 work ordersPlayed an integral role in the implementation of MICROS to over 60 restaurants, managing initial setup, processing of equipment, training, andLIVE day setupLaunched CASHLink interface to 85 restaurants for safe to server integrationWorked as a local escalation point between the department and Netifice

Manager On Duty for entire store, responding directly to General Manager, maintaining daily budgets, labor and reacting to customer service situationsActed as in-store technical support regarding REALTIME,TEC and DSL issues, personally available via cellphone for Manager support after hoursMultiple contest winner, and store leader in numerous company-wide and in-store contests, for both serving and bartendingIn-store trainer, server and bartenderACES inducted in June of 2004 (A deep metric-based reward program for excellence)Worked as an accounting Key Person, incorporating real sales and receipts into REALTIME networks, deriving necessary reportsInvoiced purchases via code and GL account and input through REALTIME in order to obtain costs on our P&LPerformed weekly inventory when necessary, and input into REALTIME