Ryan Cea Email & Phone Number

Manila, National Capital Region, Philippines

• Expedite release of collateral documents and prepare reports to fulfil management requirements, raising customer satisfaction ratings.
• Assist the collections team communicate with clients on their payment options and propose realistic, carefully-constructed payment plans for their UCPB auto loan.
• Assist the Executive Assistant with the dealers' incentive, such as creating a memorandum, communicating and updating dealers, and releasing ready checks.

Makati, National Capital Region, Philippines

• Engaged with prospective customers through answering 2500+ inquiries, offering guidance & suggesting other services to increase order values.
• Maintained satisfactory rating across customer interactions, enhancing customer retention.
• Facilitated a YOY improvement in customer query turnaround time, ensuring superior service levels were delivered.