• Expedite release of collateral documents and prepare reports to fulfil management requirements, raising customer satisfaction ratings. • Assist the collections team communicate with clients on their payment options and propose realistic, carefully-constructed payment plans for their UCPB auto loan. • Assist the Executive Assistant with the dealers' incentive, such as creating a memorandum, communicating and updating dealers, and releasing ready checks.

• Engaged with prospective customers through answering 2500+ inquiries, offering guidance & suggesting other services to increase order values.• Maintained satisfactory rating across customer interactions, enhancing customer retention.• Facilitated a YOY improvement in customer query turnaround time, ensuring superior service levels were delivered.