Continual development of an efficient and friendly IT service for the Thera Group of companies that operate around the country.Development of several IT strategy iterations and initiatives aligned with group and individual company need.Implemented visible, and impact led, work management practices within information and operations teams.Lead systems procurement and development initiatives to transform organisational activities.Optimise a charitable organisation IT budget ensuring demonstrable value for money.Develop partnerships with specialist providers to support the IT strategy in a cost-effective way.Continual improvement of information security policy and practice, including cyber security threat mitigation in line with principles from CAF and ISO27001.Member of senior leadership team jointly responsible for delivery and management of central services taking a lead on service management.

Established clear IT service definition for the group including standard operating procedures and policyFacilitated stakeholder groups to establish business requirements for key business systems, and then project managed implementationImplemented and managed consistent revenue and capital expenditure budget monitoring and reportingConducted MSP review exercise and transitioned to new providerBuilt, supported and developed an internal IT team to meet the needs of the organisation and work alongside the managed services providerSupported new companies into the group and managed their network and data migrations

Integration and provision of fulltime IT support service to Thera Trust performing 1st line and systems administration rolesServer and storage migration projects including installation and configuration of HP servers and Netapp storageImplementation, admin and troubleshooting experience of:Windows Server 2003/2008 DomainBackup Exec (2010 since Veritas)Exchange 2003/2007Citrix with Appsense (xenapp 4.5-6.5)Firewall - VPN configSharePoint Foundation 2010Vsphere 5Netapp FAS SeriesAvaya Phone System

Delivered a Windows NT4 to Windows 2003 domain migration including 13 servers and 400 users across 2 sites.Migrated the business from a costly WAN infrastructure to internet based site-to-site VPN with firewall implementation at both sites and configuration allowing remote access to network for 100 users.Lotus Notes email server migration to new mail domain for 340 users owing to company ownership and name change.Data storage and backup consolidation as part of server replacement project including installation of Dell SAN equipment.

First and Second line support for 340 usersDevelopment tasks using Microsoft Office and underlying vbscript