Ryan Chan Email & Phone Number

中国 广东省 广州

开拓国内BPO业务，维护客户关系协调各部门资源来整合及优化项目管理方案提供AI/私域解决方案帮助企业实现销售额的增长

开拓海外及国内BPO业务，维护客户关系领导公司整体BPO业务发展，培训业务人员参与公司BPO业务战略规划管理BPO销售团队开拓了8个国内新客户，人数规模累计超过100人

广州

1. Based on the overall strategy of the company, planned the development plan for the company's target customers, took charge of the market development, and facilitated the business negotiation and cooperation of large and medium-sized projects. 2. Integrate company resources, establish and maintain customer relations, and promote win-win cooperation. 3. Actively build high-quality customer relationships in the industry, and effectively mine success clues. 4. Develop and bid for key accounts, enhance the ability of organization and coordination, and have good on-site speech and control.

广东 深圳

Vendor management：Manage the North America&European business call centers.Lead the vendor manager team to manage the BPO partners.

广西

* Manage the day-to-day operations of Teleperformance Nanning Team ensuring designated duties are well performed to meet clients’ requirements.* Supervise management team for TP NN call center, including Team Managers/WFM team/Training team/QA team to achieve KPI & SLA.* Establish internal operation procedures and service process, keep it optimized to ensure the process efficient and service quality. * Facilitate team meetings within management team, including weekly and ad hoc meetings with clients. * Cooperate with various departments, e.g.: HR for the recruitment/Finance for the cost case/Procurement for the asset purchase, etc. * Coordinate with coworkers from different sites (Kunming/Xi'an/Beijing) for integrating procedures and process. Continually and proactively strives to simplify, standardise and improve processes locally and internationally. * Responsible for influencing departmental strategy and managing the daily operations of a services or support department, function or business area by anticipating, guiding development of, and implementing required systems, procedures and programs to consistently meet TP's standards for quality, productivity and customer satisfaction. * Management of non-exempt and exempt non-management personnel, recruiting, staffing, training, maintaining the quality of all customer communications, maintaining productivity standards, scheduling resources, handling customer escalations, managing special assigned projects, managing support programs such as call observation

广州

*Manage the day to day operations of credit card contact center and ensuring designated duties are well performer to meet business requirement.*Supervise management team for HSBC credit card contact center, including Team Manager/Training team/FM team/Mentor team to achieve KPI and SLA*Coordinate with coworkers from different department for integrating procedures and process. Continually and proactively strives to simplify, standardise and improve processes locally.*Managment of recruiting, staffing, training, maintaining the quality of customer experience.

佛山

* Manage the day-to-day operations of IBM Foshan Team ensuring designated duties are well performed to meet clients’ requirements.* Supervise management team for CNX Foshan call center, including Team Managers/WFM team/Training team/QA team to achieve KPI & SLA.* Establish internal operation procedures and service process, keep it optimized to ensure the process efficient and service quality. * Facilitate team meetings within management team, including weekly and ad hoc meetings with clients. * Cooperate with various departments, e.g.: HR for the recruitment/Finance for the cost case/Procurement for the asset purchase, etc. * Coordinate with coworkers from different sites (Brisbane/Manila/Boulder) for integrating procedures and process. Continually and proactively strives to simplify, standardise and improve processes locally and internationally. * Responsible for influencing departmental strategy and managing the daily operations of a services or support department, function or business area by anticipating, guiding development of, and implementing required systems, procedures and programs to consistently meet CNX's standards for quality, productivity and customer satisfaction. * Management of non-exempt and exempt non-management personnel, recruiting, staffing, training, maintaining the quality of all customer communications, maintaining productivity standards, scheduling resources, handling customer escalations, managing special assigned projects, managing support programs such as call observation or resource Reward：* FY2014 The Most Outstanding Operations Manager in CNX

中国 广东 佛山

Manage a senior technical support advisors team.Communicate with external and internal client to get business opportunity.Provide a high quolity result as an outsourcing project.Help direct reports to develop in project and in company.Hold team activities.

Xiamen, Fujian, China

Increase the market share of HK region and Mainland of China.Increase the revenue.Provide an end to end total solution to the key accounts.

Xiamen, Fujian, China

Handle the complex issue which escalate from level one technical support engineer.Coach new hire.Call monitoring to ensure the call quolity.Team leader back up on the daily operation.