Ryan Chang Email and Phone Number

Digital Transformation : 1.Plan and transfer all manual process into digital applications using C#/Microsoft .Net RWD/MS SQL and Python 2.Roll out DMS: CDK-Autoline system in importer and 3 dealers. 3.Build enterprise wide e-invoice solution. 4.Roll out enterprise HR system. 5.Roll out Robotic Process Automation(RPA) - Using Automation Anywhere to reduce operation cost up to 30%. 6.Analyzing sales and marketing processes for Salesforce implementation Infrastructure Management: 1.Setup Active Directory Infrastructure for central and all branches. 2.Migrate Email system to Exchange online and sync to AD. 3.Move to Microsoft Office 365 solution including office/Teams/Forms/Power BI and other applications. 4.Setup thin AP between Taichung & Kaochiung 5.Establish backup solution using Acronis 12. 6.Move all servers to Hyper-V solution in Hyper-converged infrastructure(Nutanix).People Management of 6 team members: 1.Management and recruit team members. 2.Security Guards and vendor managementProject Management Assist Taichuang new Ferrari showroom planning and setup. Setup IT security policy & infrastructure CRM Program Management Working Process Improvement & Management Autoline change management and first line help desk

IT Manager job takes the same responsibilities.1. Accomplish the Service+ App for new car and afterservice.2. Implement the central CRM project - CSS project. 3. Complete the My Volvo launch project.4. Integration of Audatex and DMS system5. Reduce phone cost 20% by replacing PBX and using SIP system.6. Work with APAC team to deliver HQ projects.Volvo Selekt Manager duty is as below:1. Introduce the Volvo used car brand - Volvo Selekt to Taiwan market.2. Complete the Volvo Selekt Dealer Network Development from 0 to 9. The dealer sales from 0 to 500 Millions a year.3. Build the global and local Volvo Selekt guideline.4. Annual budget allocation and strategic marketing planning. 5. Implementation of the advanced Road Side Assistance Service and Call Center with Mapfre.6. Assistance of the implementation for Volvo extended warranty service. 7. Work with Volvo HQ to deliver projects.

IT Manager takes the same responsibilities.Field Manager duty is to manage the dealer for new car sales status.Dealers are all meet the sales target as well as improving better IT infrastructure for those dealers.

1. Fulfill IT requirements from end users.2. Manage out-sourced third party vendor.3. Work with Global IT team to ensure the National Sales Company daily operations.4. Dealer Management System maintenance.5. Develop New Car Sales Development system.6. Using IBM Cognos to build Business Intelligent System for the new car sales.7. Implement Global SAP system for Finance and Purchase module.8. Service JDPower module & Dealer Management System integration.9. Complete project of IT infrastructure and office layout transfer from Ford Lio Ho to Volvo Car Taiwan.10. New warehouse IT infrastructure and system transformation.

Teaching Data warehouse for the forth-year university students.

Deliver Knowledge Management System Project for Ministry of Examination.Including proposal bidding, System infrastructure design, System Analysis, Project management in resource and time.

1. Single Sign On software product development and architecture design and it's lifecycle design and develop.2. Accomplish Single Sign On project of Bureau of National Health Insurance.3. Accomplish Single Sign On project of Taipei City Government.

As a Defense Industry Reserve Duty into GSS R&D department.1. Single Sign On system development.2. Knowledge Management System development.3. New technology study and implementation - Sharepoint, MS Commerce Server，PKI，Information Security.