Ryan Charles Email & Phone Number

Leicester, United Kingdom

The Energy Balancing Function is responsible for ensuring that our customer bills and industry costs are aligned and accurate. I am responsible for working with industry partners and regulators to ensure we are being charged correctly and that we are compliant with industry rules. I also work empathetically with customers to address problems with their billing to maintain the highest standards of customer service whilst also agreeing full collection of any outstanding balance.

Leicester, United Kingdom

Working as a credit manager within the critical Risk Operations area, I was responsible for regularly reviewing the chargeback risk of a portfolio of circa 600 SME customers. After reviewing each individual case and making an assessment of the risk through having honest conversations with the customer, if necessary I would then look to request immediate securities to cover any exposure mitigating potential financial losses to the business. I also awarded a £200k personal approval authority during my time here through demonstrating sound working practices.

Leicester, United Kingdom

My main responsibility is to assist in the implementation of any new products or services into the wider business by organising and running working group meetings, liaising with a number of sales and operational colleagues whilst also completing various operational business impact analysis documents. Products launched into the business so far include a mobile terminal solution and China UnionPay acceptance - an emerging card scheme in the UK acquiring market.

Leicester, United Kingdom

The chargebacks team is a very busy and critical part of the wider operations team within HSBC Merchant Services. The main responsibility of my role was to ensure the team meets its set service level agreements through supervising, supporting and managing the daily workload of five individuals, maintaining and updating management information, identifying & driving through process improvements and holding regular performance reviews with the team. This was also in addition to communicating via telephone and e-mail on a daily basis with my supervisory equivalents in Bangalore.

Leicester, United Kingdom

Responsible for monitoring transactional data to reduce the amount of Interchange paid away to the card schemes through pro active communications with the sales force.

Btec National Diploma, Ict Systems Support

Gcse'S

Gained a Merit Award for an outstanding contribution to the life of the school.