Job Description:- Effectively resolve and report on customer/vendor queries and problems of medium to large complexity, ensuring timely resolution and adherence to established guidelines.- Utilize troubleshooting skills to diagnose less complex problems within the specified Service Level Agreement (SLA)/key performance indicators, proposing preventive measures to mitigate recurrence.- Prepare comprehensive customer incident/problem reports and assist in managing customer complaints under the guidance of senior staff or managers.-Experience with Jira, Confluence, and test/defect management tools and processes and real-time monitoring tools from Salesforce.- Provide support for Order-to-Cash (OTC) queries, collaborating with customers/vendors/partners to identify root causes and deliver end-to-end service support. Retain ownership of cases, resolving them individually or escalating as necessary, in alignment with the SLA.- Actively contribute to continuous improvement efforts by enhancing the working environment, participating in problem-solving and deep-dive sessions, and suggesting and implementing necessary changes.- Analyze the root causes of problems, generate tips for the Knowledge Base, and contribute to defining specifications to enhance support capability, product usability, and reduce product complexity.- Collaborate with a coach to develop and maintain high-quality internal and external training materials, problem management procedures, and documented solutions.- Cultivate strong operational and technical relationships with clients, key contacts within their organization, the SWIFT service manager, and the SWIFT account manager.- Engage in service improvement projects within the assigned area, executing designated project tasks and potentially overseeing small projects in the future.

Qualifications:- Proficient in Android products, including practical applications, software, and hardware.- Demonstrates excellent hands-on skills, adept at disassembling computers and related equipment.- Possesses comprehensive knowledge of electrical theory.- Customer service-oriented with exceptional communication abilities.-Experience with Zendesk, and test/defect management tools and processes and real-time monitoring tools such as iMinkit cloud system.- Experienced in managing a service team across international locations to address manufacturing defects.Pre-Sales Responsibilities:- Deliver compelling presentations and product demonstrations of iMin products to partners and customers.- Conduct product training sessions and provide technical guidance to customers, effectively resolving any technical issues they may encounter.- Offer in-house technical support to sales staff, ensuring a seamless customer experience.- Lead the design of customized solutions for customers, aligning with their specific requirements.- Gather valuable feedback from customers and analyze market demand for the company's products.- Conduct product-related testing in accordance with customer specifications.After-Sales Responsibilities:- Provide comprehensive after-sales technical support, which includes replacing device components or performing complete device disassembly, as needed.- Consolidate technical feedback from partners and customers, and collaborate with the QC/R&D team to address and resolve issues.- Accompany sales personnel during customer visits to maintain and enhance client relationships.- Assist the technical support head and QC team in establishing a robust global technical support system, ensuring enhanced customer satisfaction.

- Demonstrated effective coordination skills in supervising and training production engineers and production executives, ensuring adherence to ISO standards for maintaining optimal product quality. Successfully implemented strategies resulting in a significant improvement in production output and a doubling of productivity within a six-month timeframe.- Proficiently operated various laboratory tools, including moisture analyzers, pH meters, particle size measuring machines, SG cups, and viscometers, demonstrating comprehensive technical expertise.- Skillfully managed and maintained comprehensive records pertaining to the efficiency, productivity, and utilization of the ball mill machine, ensuring accurate monitoring and optimization of its performance.- Conducted thorough inspections of the shop floor workflow, providing clear instructions to ensure the avoidance of potential hazards and ensuring a safe working environment.- Proactively engaged in the optimization of Tensile Testing equipment through effective diagnosis and troubleshooting, collaborating with off-site technicians to achieve optimal functionality.- Demonstrated proficiency in synthesizing chemicals required for the manufacturing of rubber gloves, ensuring precise formulations and quality control.- Acquired a strong familiarity with the rubber glove dipping procedure, exhibiting a comprehensive understanding of the manufacturing process.- Showcased the ability to modify chemical formulas effectively, leveraging this skill to drive improvements in cost management and resource optimization.- Displayed excellent interpersonal skills, effectively communicating and collaborating with management to propose and implement better solutions, fostering a culture of continuous improvement.

– Provide a warm and professional greeting to customers, delivering excellent customer service throughout their vehicle service experience. – Analyze customer descriptions and assess vehicle condition to determine and diagnose car issues effectively. – Effectively communicate customer-reported problems to technicians, translating them into actionable work orders. – Coordinate with suppliers to order necessary parts and ensure their timely delivery to technicians. – Ensure that all automotive work performed meets the company's high-quality standards. – Invoice customers accurately and collect payment for services rendered. – Handle customer complaints promptly and effectively, aiming to resolve issues to the customer's satisfaction. – Maintain accurate and up-to-date customer records, meticulously entering data into computer databases. – Demonstrate a comprehensive understanding of automotive products, repairs, and parts, staying updated on the latest advancements. – Possess a working knowledge of computer programs, including word processing and database tools. – Exhibit strong organizational skills, effectively scheduling appointments, meeting with customers, and ensuring the proper completion of work. – Utilize exceptional customer service skills, honed through practical experience, to exceed customer expectations. – Pursue ongoing education and stay abreast of newer vehicle functions and repair techniques. – Apply basic mathematical skills to prepare and process bills and handle customer payments. – Effectively communicate complex automotive processes to customers with varying levels of automotive knowledge.

- Perform comprehensive assessments of vehicles and/or machinery with utmost precision to effectively diagnose and address any underlying issues.- Establish clear and effective communication channels with clients to discern their automotive needs and promptly relay information pertaining to vehicular defects or malfunctions.- Conduct regular inspections of vehicles, meticulously identifying and reporting any potential problems to clients in a timely manner.- Prepare accurate quotes and work estimates upon client request, ensuring transparency and accountability throughout the service process.- Maintain a detailed and precise record of all performed tasks, diligently documenting completed repairs, services, and maintenance activities.- Safeguard the integrity of garage equipment and tools by consistently observing meticulous cleaning and maintenance practices, ensuring their optimal functionality and adherence to safety standards.- Demonstrate unwavering adherence to the company's established work safety policies, fostering a culture of safety consciousness and promoting a secure working environment.