Ryan Cheung Email & Phone Number

Bangladesh And China

Founded in 1988, Mazen is one of the largest eyewear manufactures in the world. As a Hong Kong based firm, we take pride in our innovative and high-quality acetate and metal eyeglasses. We operate globally, though most of our clients are based in UK, Europe and North America.Our global team of four thousand employees manufactures over 25,000 pairs of glasses per day. Our headquarters is in Hong Kong, while our operations are in Bangladesh and China.https://www.mazen.group/

Hong Kong

• Ideate and execute targeted email and social media campaigns using different crm systems such as intercom, co-schedule and mail chimp. Created post-campaign analysis for continuous improvement. • Daily communication with marketing agencies in Europe and Asia to ensure alignment and accuracy of content published globally. • Pitched product at multiple start-up and tech exhibitions. Gained multiple partnership opportunities for business development team to follow up. • Write targeted content for the company’s blog, social media accounts and newsletters.

Greater Boston Area

• Conducted market research and performed business development needs for Heartland Water Technology, a company that develops proprietary wastewater treatment technology • Monitored email campaigns’ performances and ensured campaigns were targeted at different customer segments • Generated leads through cold calling by developing relationships with call center department • Developed a direct mail campaign by creating specialized postcards for different potential customer around the United States

Shenzhen, Guangdong, China

• Assisted in creating a MPS to ensure weekly production targets could be achieved with available capacity • Traveled to Bangladesh to assess the risks involved with offshoring manufacturing to Bangladesh; once factories were built in Bangladesh made frequent visits to determine if they were functioning and expanding optimally• Participated in monthly S&OP meetings by translating Mandarin to English and English to Mandarin for the Chief Production Officer • Worked with Quality Control to maintain a high level of customer service, quality and timeliness of order fulfillment • Supported the CPO to decrease defect levels in production by making sure Engineering was collaborating with Production during product design

Hong Kong

• Worked with clients in the hospitality sector—restaurants and hotels—to assess their specific needs and then help them determine the best floor plan to meet their needs • Shared information with the Designers who would then produce a prototype sketch of the floor plan

Boston, Massachusetts, United States

• Helped with all levels of guest relations, including conflict management to ensure high level of guest satisfaction• Provided customers personalized tours of hotel and information regarding popular restaurants in Boston

Kowloon, Hong Kong

• Assisted in planning for events to be held at the Ozone and ensured all operations ran smoothly• Provided guests with personalized service that followed Ritz Carlton’s golden standards

Hong Kong

• Maintained MO’s cleaning standard and inventory levels on housekeeping floor• Followed up with guests requests to ensure high guest satisfaction • Recorded guest requirements and provided high quality service accordingly

Dong Guan, China

-Develop relationship with customers in order to increase customer satisfaction-Handled guests complaints by phone and in person -Worked with staffs on a project to retain customer loyalty

Dong Guan

-Monitored check ins and check outs, and made sure that the -Front Office Service standards would be maintainedGave direction to guests who were looking for facilities and answered their questions -Establish excellent relationships with guests

Hong Kong

-Develop relationship with customers to drive sales goal of HKD$100,000 per month-Merchandising and stock replenishing-Responsible for opening and closing of the busiest and high traffic store in HK

Bachelor'S Degree, Hospitality Administration/Management, Graduated

Activities and Societies: Hong Kong Student Society: Freshamn- Senior Representitive -Recruitment, PR, managed and promoted twice per.

Mba Program, Business Administration And Management, General

Activities and Societies: CSSA (Chinese Student Scholar Association) Event Coordinator -Helped Cooridinate events with 200+ students.

Hobby, Psychology, Introduction To Psychology

Acting, Public Speaking

Intensive Mandarin Language Summer Course, Mandarin

-2 month intensive Mandarin language training

High School Diploma

Master Of Business Administration - Mba

Master Of Business Administration - Mba, Distinction