PROFESSIONAL BACKGROUND• Interpretation of Functional and Technical Designs• Conducting Functional Acceptance Testing• Ticket management and RCA, daily error monitoring, store opening and• closure TR tasks• Immersed in SAP SD and MM bootcamp• Attended Workforce System bootcamp (timesheet and payroll)• Prior work experience was with the world’s no. 1 container shipping line providing seamless end to end (export and import) customer service through email correspondence, reports generation, customs manifest, root cause analysis of service contracts, internal coordination via chat and providing monthly updates with onshore counterparts• Previous experience include handling an American cable company handling inbound calls for billing, account management and technical support• Shifted to a dual skilled technical support consultant for a leading Australian telecommunications company providing timely and accurate resolutions for internet connections, email settings support, premium support sales pitching and case managing customer’s escalated concerns• First BPO experience started with a leading American telecommunications company providing solutions to customer inquiries and boosting stand alone and bundled service sales through chat support able to handle objections and position product strategically through establishing good customer relationship and offering win-win situations• Initial work experience spanned more than two years conducting internal and external marketing activities for an established educational institute including pre campaign preparations, product positioning and branding and marketing communications as well as responsibility for conducting post campaign qualitative and quantitative surveys, analysis and reports for senior leadership