Ryan Christopher Balane Email & Phone Number

Mandaluyong, National Capital Region, Philippines

• Ticket resolution• Root cause analysis• Interpreting and creation of Functional and Technical DesignsTesting and transport of configurations from Development to ProductionEurope Market Projects:- Workforce (Timesheet and Payroll software)- Amer Sports (Sports Apparel and Accessories)- Kering AMS Retail (Luxury Bags and Accessories)- EBOS Horizon (Pharmaceutical Company)Japan Hub Projects:- Lixil AMS (Bathroom Solutions and Kitchen… Show more • Ticket resolution• Root cause analysis• Interpreting and creation of Functional and Technical DesignsTesting and transport of configurations from Development to ProductionEurope Market Projects:- Workforce (Timesheet and Payroll software)- Amer Sports (Sports Apparel and Accessories)- Kering AMS Retail (Luxury Bags and Accessories)- EBOS Horizon (Pharmaceutical Company)Japan Hub Projects:- Lixil AMS (Bathroom Solutions and Kitchen Fittings)- Sumitomo Chemicals (Multi-Industry) Show less

Pasig, National Capital Region, Philippines

• Daily SAP pullout of global shipments and filter contracted and non-contracted shipments• Focus on Asia Pacific and Latin American shipments• Weekly SAP updating of Northeast Asia, Oceania and Latin American shipments’contracts• Responds to customers’ queries via email, internal coordination with onshore andglobal counterparts• Attends to customer’s equipment, involved parties, service contract, re-routing and all export related amendment requests within customer… Show more • Daily SAP pullout of global shipments and filter contracted and non-contracted shipments• Focus on Asia Pacific and Latin American shipments• Weekly SAP updating of Northeast Asia, Oceania and Latin American shipments’contracts• Responds to customers’ queries via email, internal coordination with onshore andglobal counterparts• Attends to customer’s equipment, involved parties, service contract, re-routing and all export related amendment requests within customer service demarcation• SAP checking of containers’ statuses and pending documents• SAP Reports generation for root cause analysis• SAP manifest pull out, checking and correction of discrepancies prior customs submission• One of the senior team members and reference person for standard operating procedures / process improvement• Point of contact for Papua New Guinea Exports and ImportsAccomplishments:- Created and compiled Standard Operating Procedures- Consistently among the top Net Promoter Score (CSAT) contributors for Australia and Oceania team- April 2019 Champ of the Month Show less

Quezon City, National Capital Region, Philippines

• Handles inbound calls for account changes, subscription upsells, billing and payment concerns as well as equipment troubleshooting and organizing hardware replacements or technician calloutsAccomplishments:- Best Net Promoter Score within the division for February (Ave. 80%)- Low Average Handling Time 6 minutes)

Pasig, National Capital Region, Philippines

• Efficient handling of customers’ connection concerns and inquiries• Highly compliant with processes and tools utilization• Building rapport not only through resolving issues but also case managing and doing follow up for escalations• Creates timely reports and updates regarding team statistics• Team’s reference person SME and can do supervisor call tagging as tenured consultantAccomplishments:- ADSL and Wireless Broadband trained- Platinum support product… Show more • Efficient handling of customers’ connection concerns and inquiries• Highly compliant with processes and tools utilization• Building rapport not only through resolving issues but also case managing and doing follow up for escalations• Creates timely reports and updates regarding team statistics• Team’s reference person SME and can do supervisor call tagging as tenured consultantAccomplishments:- ADSL and Wireless Broadband trained- Platinum support product positioning and sales pitch trained- Commendable Net Promoter Score (Ave. 60%) Show less

Pasig, National Capital Region, Philippines

▪ Handle customer inquiries, product information and sales through chat▪ Repair trust, locate resources for problem resolution and design best option solutions▪ Interface daily with internal management for sales, operations and consumer affairsAccomplishments:- Awarded Top Agent of the Month both by the company and enterprise wide- Commended for consistently hitting program metrics and goals- Promoted to Customer Service Professional Level ll within 14 months- Helped… Show more ▪ Handle customer inquiries, product information and sales through chat▪ Repair trust, locate resources for problem resolution and design best option solutions▪ Interface daily with internal management for sales, operations and consumer affairsAccomplishments:- Awarded Top Agent of the Month both by the company and enterprise wide- Commended for consistently hitting program metrics and goals- Promoted to Customer Service Professional Level ll within 14 months- Helped the company stabilize customer ratings by maintaining personal best NetPromoter Score (Ave. 70%)- Reference person for new representatives and particularly challenging chats as one of the company’s tenured and top performers Show less

Manila, National Capital Region, Philippines

▪ Assists internal and external marketing activities which include student population retention through variety shows, sportsfests, seminars and other special events▪ Creates timely qualitative and quantitative reports for pre and post campaign analysis▪ Strategizes with company branding do’s and don’ts as well as campaign material positioning▪ Disseminates effective marketing communications and healthy public relationsAccomplishments:- Completion of Annual Marketing Surveys… Show more ▪ Assists internal and external marketing activities which include student population retention through variety shows, sportsfests, seminars and other special events▪ Creates timely qualitative and quantitative reports for pre and post campaign analysis▪ Strategizes with company branding do’s and don’ts as well as campaign material positioning▪ Disseminates effective marketing communications and healthy public relationsAccomplishments:- Completion of Annual Marketing Surveys and Reports for Semestral Campaigns- Branch Representative for Nationwide Trainings- Established good public relations with guidance counselors and principals of more than 20 public and private high schools within Manila area Show less