Collections and Customer Service Lead for an auto finance account handling prime and subprime loans for the US market. Responsible for overall service delivery of 50-150 FTEs, revenue generation, contract management, profit and loss, and relationship management with clients.

Operations Manager handling 50-150 FTEs for an auto finance portfolio which deals with early to late stage collections leveraging Dialer technology and manual skip trace methodology to consistently meet service levels for clients. Responsibilities involve leading a team of 5-10 supervisors, service level and KPI management, volume forecasting, staffing, recruitment, and people engagement.

Front Line Manager handling 10-18 FTEs which deals with an auto-collections portfolio ranging from early stage to mid stage collections in both dialer and manual calling environments. Responsibilities involve coaching, training, recruitment, KPI management, and data analysis.

Collections agent hand both prime and sub-prime markets in the US. Responsibilities involve management of individual KPI , call quality, and compliance.